Terms and Conditions

Last updated: 10 July 2026

1. About These Terms

These Terms and Conditions govern your use of the Oxford Home Study Centre website, learner platform, courses, assessments, certificates and related services.

You should read these Terms before creating an account, enrolling on a course or purchasing a service.

By accepting these Terms during registration or checkout, you agree to be bound by them.

Nothing in these Terms excludes any statutory right or liability that cannot lawfully be excluded.

2. Who We Are

The website and services are operated by:

OXFORD HOME STUDY CENTRE LIMITED
Company number: 16298768
Registered office: 12 Hawkins Drive, Chafford Hundred, Grays, England, RM16 6GG
Website: https://www.oxfordhomestudy.com/
Email: info@oxfordhomestudy.com

In these Terms:

“OHSC”, “we”, “us” and “our” mean OXFORD HOME STUDY CENTRE LIMITED;
“you” and “your” mean the learner, purchaser or website user; and
“consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.

3. Eligibility and Accounts

You must provide accurate, complete and current information when registering, enrolling or placing an order.

Our services are primarily intended for people aged 18 or over. A person under 18 may enrol only with any permission or responsible-adult involvement required by law or by OHSC.

Learner accounts are personal. You must not:

share, sell or transfer your account;
allow another person to access a course through your account;
register using another person’s identity; or
provide false or misleading information.

You are responsible for keeping your login details confidential and for activity resulting from your actions or your failure to take reasonable care of those details.

OHSC may restrict or suspend an account where it reasonably considers this necessary because of:

suspected unauthorised use;
non-payment;
fraud;
academic misconduct;
security concerns;
unlawful conduct; or
breach of these Terms.

Access may be restored where the reason for restriction or suspension no longer applies.

4. Course Information

Course-specific information is provided on the relevant course page, during checkout or in other information clearly identified as applying to the course.

This may include:

course content and level;
access period;
assessment arrangements;
support included;
certificate or award information;
certificate issuer or endorsing organisation;
price and payment arrangements; and
additional charges.

You are responsible for reviewing the applicable information before enrolling.

Estimated study times, progression information and career-related statements are provided for general guidance. Actual study time, progress and outcomes vary.

5. Orders and Contract Formation

Submitting an application or order does not mean that it has been accepted.

A contract is formed when OHSC sends an enrolment or order confirmation accepting the order.

OHSC may decline an application or order before acceptance where:

required information is missing or inaccurate;
payment is not authorised;
the course or service is unavailable;
eligibility requirements are not met;
fraud or misuse is suspected; or
acceptance would be unlawful or impracticable.

If a paid order is not accepted, any payment taken for that order will be returned, subject to any amount lawfully withheld, reversed or dealt with by the payment provider.

The order or enrolment confirmation will provide the information required by applicable law.

6. Free and Paid Services

Some course materials may be available without a course fee.

Certificates, assessments, printed documents, delivery, verification, additional support or other services may carry a separate charge.

Any applicable charge will be shown before an order for that service is placed.

For paid courses, the course information will identify what is included in the price.

Withdrawal or amendment of free content does not affect any non-excludable rights relating to a separate paid service.

7. Prices and Payments

The price payable will be displayed before an order is submitted.

Optional products and services are charged separately where indicated.

Payments may be processed by a third-party payment provider and may be subject to that provider’s terms.

OHSC may correct an obvious pricing or description error. Where an error affects an order, OHSC may:

offer the service at the correct price or on the corrected basis; or
cancel the affected order and return the payment received.

8. Instalment Plans

Where an instalment plan is offered, the applicable payment information will be displayed before purchase.

An instalment plan divides the agreed total price into scheduled payments. It is not a cancellable monthly subscription unless expressly described as one.

By selecting an instalment plan, you agree to pay all scheduled instalments, subject to any applicable statutory cancellation right.

If an amount remains unpaid, OHSC may:

contact you regarding payment;
retry an authorised payment method where permitted;
suspend course or account access;
withhold assessment, certification or other unpaid services; and
recover an amount properly due.

Suspended access does not cancel an outstanding payment obligation.

A certificate or award may be withheld until applicable course requirements have been completed and all properly due fees have been paid.

9. Consumer Cancellation Rights

If you purchase online as a consumer, you may have a legal right to cancel the contract within 14 days.

The cancellation period normally begins on the day after the contract is formed.

To cancel, you must send a clear statement to:

Email: info@oxfordhomestudy.com

or:

OXFORD HOME STUDY CENTRE LIMITED
12 Hawkins Drive
Chafford Hundred
Grays
England
RM16 6GG

You may use the model cancellation form at the end of these Terms, but you are not required to do so.

Immediate digital content

Where you request immediate access to digital course content during the cancellation period, OHSC may require your express consent to immediate supply and your acknowledgement that the right to cancel the digital content may be lost once supply begins.

Services started during the cancellation period

Where you expressly request that a service begins during the cancellation period and later cancel, OHSC may deduct an amount reflecting the service supplied before cancellation, where permitted by law.

Required cancellation information and confirmations will be provided in accordance with applicable law.

10. Refunds

Eligible refunds will be processed within the period required by applicable law.

After any applicable cancellation period has ended, refunds are not normally available where the course or service has been supplied as described and the learner:

changes their mind;
decides not to continue;
does not use the service;
fails to complete the course; or
does not achieve a particular result.

Any rights or remedies arising from faulty digital content, a materially misdescribed service or another non-excludable legal obligation will be determined under applicable law.

Any separate Cancellation or Refund Policy must be read consistently with these Terms.

11. Course Access and Changes

The applicable course-access period and any material completion or assessment deadline will be stated in the relevant course information.

Self-paced study permits you to progress at your own pace during the applicable access period. It does not mean permanent or lifetime access unless expressly stated.

OHSC may make changes to:

course content;
tutors;
assessments;
delivery arrangements;
technology;
platform features; or
administrative processes

where reasonably required for updating, correction, security, quality assurance, legal compliance or continued service delivery.

OHSC will not intentionally make a change that fundamentally alters the essential nature of a paid course without addressing any rights that arise under applicable law.

Access may be interrupted by maintenance, updates, technical faults, third-party systems or circumstances outside OHSC’s reasonable control.

Any applicable rights arising from a material interruption or change will be determined under applicable law and the circumstances of the affected service.

12. Assessments and Academic Conduct

Where a course includes assessment, you must:

submit your own work;
follow the assessment instructions;
acknowledge sources and assistance where required;
avoid plagiarism, collusion and unauthorised assistance;
meet applicable submission requirements; and
cooperate with reasonable identity or authorship checks.

Assessment decisions may take account of:

the work submitted;
applicable assessment criteria;
authorship concerns;
suspected plagiarism or duplication;
course rules; and
other relevant evidence.

Artificial intelligence tools may be used only where permitted by the applicable course or assessment instructions.

You remain responsible for all work submitted through your account.

Where OHSC reasonably considers that misconduct may have occurred, it may:

investigate the matter;
request information or resubmission;
withhold or amend a result;
suspend assessment access;
reject submitted work; or
take another proportionate action.

Where an assessment review or appeal process applies, you must follow the applicable published procedure, grounds and deadlines.

Completion of a course does not guarantee a pass, result, certificate or award.

13. Certificates and Recognition

The applicable course information will identify:

the certificate or award available;
the issuing organisation;
whether assessment is required;
whether the certificate is included in the price; and
whether an additional charge applies.

Unless expressly stated otherwise, a course or certificate:

is not a university degree;
does not confer regulated professional status;
does not provide a licence to practise;
does not guarantee admission to another programme;
does not guarantee professional membership;
does not guarantee employment or promotion;
does not guarantee immigration or visa eligibility; and
may not be recognised by every employer, institution, regulator, professional body or country.

You are responsible for checking whether a course or certificate meets your intended academic, professional, employment, regulatory or immigration requirements before enrolling.

OHSC may correct an inaccurate certificate.

OHSC may suspend or revoke a certificate obtained through fraud, materially false information, impersonation or academic misconduct.

Where appropriate, the learner may be informed of the decision and any available review procedure.

14. Support and Educational Information

Any tutor or learner support included with a course will be described in the applicable course information.

Availability and response times may vary.

Requests for reasonable adjustments should be submitted as early as possible and will be considered in accordance with applicable law.

Course content, tutor comments and learner-support communications are provided for educational purposes.

They do not constitute legal, medical, financial, investment, immigration, employment or other regulated professional advice.

15. Acceptable Use

You must use the website, platform and services lawfully.

You must not:

share or transfer course access;
copy or distribute protected materials without permission;
attempt to gain unauthorised access;
interfere with security or platform operation;
introduce malware or harmful code;
scrape or systematically extract substantial content;
use the services for fraud or misconduct;
harass or threaten staff, tutors or learners;
publish unlawful, defamatory or abusive material; or
disclose another person’s confidential or personal information without authority.

OHSC may remove content or restrict access where it considers this reasonably necessary to protect its users, systems, business, intellectual property or legal rights.

16. Intellectual Property

The website, platform, course content, assessments, videos, text, graphics, trademarks and other materials are owned by or licensed to OHSC.

OHSC grants you a limited, personal, non-exclusive, revocable and non-transferable right to use the relevant materials for your private study.

You must not, without written permission:

reproduce or republish substantial content;
distribute materials to another person;
sell, license or commercially exploit the materials;
remove ownership notices;
use the materials to produce a competing course or service;
upload substantial materials to a public or third-party AI platform;
use the materials to train an AI model; or
publish the materials through a file-sharing or public service.

You retain ownership of original work submitted by you.

You grant OHSC permission to use submitted work where reasonably required for assessment, moderation, authorship review, quality assurance, complaints, appeals, record keeping and course administration.

17. Reviews and User Content

Any review, feedback or other content submitted by you must:

relate to a genuine interaction or experience;
be accurate to the best of your knowledge;
comply with applicable law;
avoid defamatory, threatening or discriminatory material;
avoid spam or unauthorised advertising; and
avoid disclosing confidential or personal information without authority.

OHSC may moderate, reject or remove content that breaches these Terms, applicable law or the requirements of the relevant platform.

By submitting content for public display, you grant OHSC a non-exclusive, royalty-free permission to display and format that content in connection with its services.

18. Suspension and Termination

OHSC may suspend or terminate access where it reasonably considers this necessary because of:

non-payment;
account sharing;
misuse;
fraud;
academic misconduct;
abusive behaviour;
security concerns;
unlawful activity; or
material breach of these Terms.

Where appropriate, OHSC may give notice or an opportunity to address the issue.

OHSC may act immediately where it considers this necessary to prevent loss, harm, fraud, unlawful activity, serious misconduct or a security threat.

Access may be restored where the reason for suspension no longer applies.

Suspension or termination does not remove any payment obligation or other right that arose before the effective date of suspension or termination.

19. Events Outside Our Control

OHSC is not liable for delay, interruption or failure caused by circumstances genuinely outside its reasonable control.

These circumstances may include:

widespread internet or telecommunications failure;
external infrastructure failure;
cyberattack;
hosting or platform failure;
natural disaster;
epidemic or pandemic;
war or civil disturbance;
industrial action;
government action; or
similar events.

Nothing in this section excludes a right or liability that cannot lawfully be excluded.

20. Limitation of Liability

Nothing in these Terms excludes or limits any liability or statutory right that cannot lawfully be excluded or limited.

Subject to the paragraph above, OHSC is not liable for:

loss that was not reasonably foreseeable when the contract was formed;
loss caused by your breach of these Terms;
loss resulting from inaccurate, incomplete or misleading information supplied by you;
loss caused by your device, equipment, internet connection, software or third-party service;
loss resulting from your failure to follow instructions or protect your account;
delay, interruption or failure caused by circumstances outside OHSC’s reasonable control;
loss arising from reliance on educational information as professional advice;
loss arising because a course or certificate is not accepted by a particular employer, institution, professional body, regulator or country; or
business loss, including loss of profit, revenue, contracts, anticipated savings, opportunity, data, goodwill or business interruption, where a service is purchased or used for business purposes.

OHSC does not guarantee:

uninterrupted or error-free access;
completion within a particular time;
success in an assessment;
a particular grade or result;
academic progression;
employment or promotion;
professional recognition;
regulatory approval;
immigration or visa eligibility;
business success; or
any financial outcome.

Nothing in these Terms excludes or limits liability for:

fraud or fraudulent misrepresentation;
death or personal injury caused by negligence; or
any other liability that cannot lawfully be excluded or limited.

21. Organisational Purchases

Where an employer, school or another organisation purchases a course or service, separate organisational, sponsored-learning or business terms may apply.

The purchasing organisation is responsible for:

providing accurate learner information;
identifying authorised learners;
paying agreed fees; and
informing learners of any agreed reporting arrangements.

Consumer cancellation rights apply only where the purchaser is acting as a consumer.

Where separate terms apply, they will prevail in relation to the organisational purchase.

22. Privacy

Personal information is processed in accordance with the OHSC Privacy Notice.

Cookies and similar technologies are addressed in the applicable Cookie Policy or cookie information.

23. Changes to These Terms

OHSC may update these Terms from time to time.

The Terms applying to an existing paid order will normally be those accepted when the contract was formed, except where a change is:

required by law;
required for security;
required for continued service operation; or
agreed with you.

24. General Provisions

These Terms, together with the applicable course information, order confirmation and any expressly applicable course-specific terms, form the agreement between you and OHSC.

Where course-specific terms conflict with these general Terms, the course-specific terms will apply to that course, except where this would unlawfully reduce a consumer right.

You may not transfer your account, course place or contractual rights without OHSC’s written agreement.

OHSC may transfer its rights or obligations as part of a business sale, reorganisation or service transfer, provided that any non-excludable rights remain unaffected.

If any provision is unlawful or unenforceable, the remaining provisions will continue to apply.

A delay in enforcing a right does not waive that right.

No third party may enforce these Terms unless the law provides otherwise.

25. Governing Law and Courts

These Terms are governed by the laws of England and Wales.

A consumer living in another part of the United Kingdom may bring proceedings in the courts of the part of the United Kingdom where they live.

A consumer outside the United Kingdom may also have mandatory rights under the law applying in their country of residence.

26. Complaints and Contact

Questions, cancellation requests and complaints should be sent to:

Oxford Home Study Centre
OXFORD HOME STUDY CENTRE LIMITED
12 Hawkins Drive
Chafford Hundred
Grays
England
RM16 6GG

Email: info@oxfordhomestudy.com
Website: https://www.oxfordhomestudy.com/

Please provide sufficient information to identify:

you;
the relevant account, course or order; and
the issue raised.

Complaints will be considered and responded to within a reasonable period.

Model Cancellation Form

Complete and return this form only if you wish to cancel an eligible contract.

To:
OXFORD HOME STUDY CENTRE LIMITED
12 Hawkins Drive
Chafford Hundred
Grays
England
RM16 6GG

Email: info@oxfordhomestudy.com

I give notice that I wish to cancel my contract for the following course, certificate or service:

Course, certificate or service:

Order date:

Name of learner or purchaser:

Address:

Email address:

Order or learner reference:

Signature, if submitted on paper:

Date: