|Course Level||Level 2|
|Awarding Body||ABC AWARDS|
|Study Method||Distance Learning|
|Course Duration||125 Recommended Study Hours|
|Entry Requirements||No Entry Requirements|
Wherever opinions, priorities and personalities differ, conflict will be inevitable. When groups of people are brought together for any reason and for any period of time, occasional conflict is largely guaranteed. As it is unrealistic to avoid conflict entirely, the most proactive approach is to learn how to better-manage conflict where it arises. In business settings in particular, effective conflict management represents an extraordinarily valuable discipline of enormous interest to employers. It is only when working teams function cohesively that true business efficiency can be reached. As such, those who take charge of conflict-resolution play an important and direct role in facilitating overall business performance.
This conflict resolution certificate online, is ideally suited to those working in supervisory positions, or looking to enhance their career prospects. Along with exploring how to effectively manage challenging behaviour, candidates on online conflict resolution certificate, learn how to transform difficult situations into opportunities for growth and improvement. The value of preventing problems in the first place is discussed, along with an overview of essential anger-management techniques and how to identify/pursue mutually-beneficial resolutions.
Course content on this conflict resolution online course, is delivered over four in-depth modules:
Module 1 – What Is Conflict?
The course begins by exploring the concept of conflict from a contemporary perspective, incorporating a discussion of the effects/potential consequences of conflict. Course content also takes a proactive look at the potential benefits that can arise from confrontation, the importance of maintaining reciprocal relationships and the role conflict plays as a communication method that in its own right.
Module 2 – Preventing Problems
The second module focuses on preventative measures as a means by which to limit or prevent conflicts from arising in the first place. Course content provides candidates with an overview of the Three Fs of conflict resolution – Facts, Frequency and Frustrated Relationships - along with the importance of acknowledging harmful misconceptions and how empathy plays a critically important role.
Module 3 – Managing Anger
Course Module 3 discusses how effectively managing anger can enhance conflict resolution efforts, exploring how to proactively manage both personal anger and third-party anger. Candidates discuss the causes and triggers of challenging human behaviour, how to cope with criticism and several highly-effective self-protection techniques.
Module 4 – Conflict Resolution Techniques
Bringing the course to a close, Module 4 provides candidates with a breakdown of helpful conflict-resolution techniques and associated theoretical teachings. Additional subtopics covered include self-change theory, the core elements of the conflict-resolution model, stress management, controlling negativity and better-handling personal thought processes.
At the end of this course successful learners will receive a Certificate of Achievementby ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).
The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means that OHSC has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.
The course itself has been designed by OHSC to meet specific learners’ or employers’ requirements. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.
ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards also offers over 600 Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.