The course begins by presenting candidates with a detailed overview of operations management, both as a profession and from a wider business perspective. Candidates also explore the fundamentals of accounting, including general accepted accounting principles (GAAP), key accountancy documents and associated terminology. Workforce recruitment is also discussed in the opening module.

Module two turns attention to process management, which incorporates a detailed breakdown of the business process life cycle and the benefits of effective process management. Candidates also explore the functions and objectives of business analysis, the six essential steps to conducting effective business analysis and the concept of enterprise content management.

Candidates then explore the potential benefits of effective supply chain operations, along with the various participants in the supply chain and the evolving structure of the contemporary supply chain. Transportation management and inventory management concepts are also introduced, along with several typical supply chain issues and the components of an efficiently structured supply chain.

A series of key inventory management concepts are presented and discussed in module four, including the importance of balancing supply with demand, how to cope with uncertain demand and an introduction to safety stock. Candidates learn how to determine the right time to place orders, while considering the benefits of economic order quantity and the potential costs of carrying stocks.

The art of effective project management is discussed in module five, which presents candidates with a detailed breakdown of the project life cycle. Each of the five major project stages is discussed in depth, along with how to create a project overview document, the identification of project constraints, producing project charters, staff management, financial planning and more.

Module six discusses quality management as a key operations management component. Candidates learn how to determine the expected level of quality for a project, implement a workable quality policy, effectively use benefit/cost analysis, apply benchmarking practices and generally oversee the creation of a wide-reaching quality management plan.

Concluding the course, module seven provides candidates with a detailed breakdown of the effective project risk management process. The concepts of qualitative and quantitative risk analysis are discussed, along with effective techniques for identifying project risks, the importance of categorising and prioritising risks, planning for risk response and how to effectively mitigate different types of threats.