|Course Level||Level 5|
|Endorsed By||Endorsed By ABC Awards and Certa Awards|
|Study Method||Online Learning|
|Course Duration||320 Hours Approx|
|Entry Requirements||No Entry Requirements|
Take the next big step in your career journey, with this exclusive Online Retail Management Certificate! Oxford Home Study Centre is proud to offer a wide range of endorsed Retail Management Training opportunities, open to ambitious candidates worldwide. Whether new to retail management or pursuing your first leadership position, your success story starts today! Our most Advanced Retail Management Diploma covers the skills, knowledge and industry insights you’ll need to take your career to the next level. Learn how to deal with difficult customers, establish strong relationships with suppliers, maximise the value of every sale and take complete control of inventory management. With no deadlines or time restrictions to worry about, you’re free to study at a pace and time that suit your lifestyle. Sign up online, or call anytime to discuss our Retail Management Courses Distance Learning opportunities in more detail!
Why Study Retail Management?
Worldwide, retail managers take ownership of the most important leadership and supervisory responsibilities in retail environments. At its core, retail management focuses on helping buyers access the products they need from appropriate sellers. Today, however, successful retail management is about far more than facilitating the procurement of products. It’s the sum total of the customer journey from start to finish that determines the outcome. Contemporary consumers are becoming are increasingly discerning and demanding, doing business exclusively with sellers that satisfy their wants, needs, preferences and priorities. Unless every customer leaves with a positive impression and a smile on their face, they won’t return. With demand at an all-time high, there’s never been a better time to consider a career as a retail manager.
This exclusive Level 5 Retail Management Diploma has been designed for ambitious and enthusiastic candidates, with upper-level leadership positions in their sights. Course content is delivered over a series of eight engaging modules, each concluding with an online assessment for submission to your assigned tutor:
Module 1. Essential Skills for Smart Selling
The course begins by introducing candidates to the concept of ‘smart selling’ and its applications in a retail management environment. The value and importance of customer-focused selling is also discussed, along with an overview of the sales cycle, how to build better customer relationships and establishing goals using the SPIRIT model.
Module 2. Productivity Techniques for Maximum Selling
Module two takes a fascinating look at productivity in a retail setting, offering tips and guidelines for maximising the value of every sale. Candidates explore up-selling, cross-selling and value-added selling, the difference between the customer’s ‘wants’ and ‘needs’, the role of networking in retail sales and the most common mistakes made by salespeople.
Module 3. Communication Skills for Relationship Selling
Candidates then examine the connection between effective communication and successful sales, along with the concept of relationship selling. Demonstration queues and listening skills are discussed, along with nonverbal communication, the importance of making a good first impression and an additional series of professional networking tips.
Module 4. The Selling Process
The art of effective personal selling is examined in module four, which provides a detailed breakdown of the personal selling process and its component stages. The difference between personal selling and sales promotion is discussed, along with several essential selling theories, that tools used in consumer protection and the qualities of a good salesperson.
Module 5. The Importance of Consumer Behaviour
In module five, candidates consider the various factors that can affect consumer behaviour, along with why it is important to both study and understand the way consumers behave. The various different ‘types’ of consumers are also discussed, along with a detailed breakdown of the consumer buying process and its five component stages.
Module 6. Dealing with Difficult Customers
Module six examines the challenges associated with difficult customers, guiding candidates through the process of changing unprofitable customers into profitable customers. The importance of offloading customers of no value to the business is also discussed, alongside the challenge of dealing with serial complainers and differentiating services for the most important customers.
Module 7. Dealing with Suppliers
Candidates learn how to differentiate between procurement and purchasing in module seven, which details the functions and objectives of effective procurement. Tips and guidelines for developing strong supplier relationships are presented, along with how to select appropriate suppliers, the potential benefits of single sourcing and how to monitor supplier performance.
Module 8. Dealing with the Management of Stock
Module eight provides candidates with a crash-course introduction to inventory management and stock control, covering the various different types of stocks and how to achieve ‘economic order quantity’. Helpful tips for buffering supply and demand are presented, along with the potential costs of carrying stocks and an introduction to ABC Analysis and Periodic Review Systems.
Paying in Instalments: £640(interest FREE Instalments)
No of Instalments: 12
Each Instalment: £40
Pay in Full: (£100 Discount) £540
At the end of this course successful learners will receive a Certificate of Achievementfrom ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Oxford home study centre has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 5 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Oxford home study centre to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
Retail careers are renowned for the speed at which capable and enthusiastic employees climb the ladder. From an entry-level position, it’s perfectly possible to assume a leadership role within a year or two. After which, even the sky isn’t the limit. Typical job titles in the field of retail management include store manager, warehouse manager, sales manager, floor manager, HR manager, team leader and many more besides. All with salaries that start from around £18,000 and up for qualified candidates.
Who Should Take This Course?
At Oxford Home Study Centre, our extensive catalogue of distance learning programmes is open for enrolment throughout the year. This advanced Level 5 Retail Management Diploma was designed with the following applicants in mind:
Sign up today and gain immediate access to our dynamic digital learning platform, allowing you to study in your own time from anywhere in the world. Enrol online, or contact the admissions team at Oxford Home Study Centre for more information.