The course begins with a detailed definition of ‘teams’ and the functions of teams in the modern workplace. Candidates explore the benefits of cohesive teams, some of the most common challenges in team management and how to evaluate the effectiveness or otherwise of a team.

Unit two then focuses on the specific roles and responsibilities of the supervisor. Candidates begin to build an understanding of the importance of inspiring leadership, along with the benefits of establishing team norms, how to build trust among team members and the basics of handling disciplinary or behavioural issues in the workplace.

The business-wide benefits of an effective talent management strategy are discussed in the third module, in which candidates explore a variety of tips and techniques for improving employee performance. Identifying are capitalising on talent in the workplace for the benefit of the business is also discussed.

Individual employee performance continues as the core focus of unit 4, which brings performance reviews and the provision of constructive feedback into discussion. Potential challenges to workplace efficiency and output are also examined, along with the causes and effects of substandard employee performance.

A fascinating introduction to motivational theory follows in unit five, outlining several effective techniques and strategies for building and maintaining workplace motivation. The process of identifying motivators is discussed, along with the provision of effective incentives and the importance of proactively addressing demotivation in the workplace.

The role communication plays at the heart of effective team leadership is examined in the sixth unit, in which learners study communication processes in an organisational setting. Candidates learn how to ask the right questions, using probing techniques and advanced listening skills to avoid common communication issues.

Unit seven explores the benefits of proactive time management, introducing candidates to a series of tips and techniques for improving their allocation and use of time. The importance of effective task prioritisation is also discussed, along with strategic workload-management and the potential consequences of procrastination.

Change management and its role in effective business operations and team management follows in unit eight. Candidates discuss a detailed breakdown of the ‘Change Cycle’ and its respective components, along with the potential benefits of adopting an open and optimistic attitude to change in the workplace.

Bringing the course to a close, the potential benefits and challenges associated with virtual team management are examined at-length. Learners study the art of effectively deploying virtual teams, assigning duties and overseeing workforce performance remotely, while considering a variety of associated technological issues and challenges.