How to Resolve Work Conflict?
Conflict is a natural part of any workplace, but when left unresolved, it can damage relationships, reduce productivity, and harm morale. Our Certificate in Conflict Management is designed to equip learners with the practical skills and strategies needed to address workplace disputes effectively. By completing this Certificate in Conflict Management, students will gain the confidence to manage challenging situations and create more collaborative working environments.
This course explores proven techniques and modern approaches on how to resolve work conflict through self-awareness, communication, and emotional intelligence. Learners will discover how to manage disputes constructively, prevent escalation, and promote positive dialogue. Whether you’re a team leader, HR professional, or an employee seeking personal growth, this flexible online course provides the knowledge to build stronger, more harmonious workplaces.
Who Should Take This Course
This course is ideal for:
- Professionals in leadership roles responsible for managing teams and resolving disputes.
- HR practitioners and managers who need effective workplace conflict resolution strategies.
- Business owners aiming to build a positive and productive work culture.
- Employees who want to develop interpersonal skills to handle conflicts confidently.
- Graduates preparing for careers in management, human resources, or organisational development.
- Mid-level managers seeking to strengthen their people management capabilities.
- Career changers interested in fields where conflict resolution is a key skill.
- Team leaders wanting to reduce workplace tension and improve team collaboration.
- Individuals preparing for promotion to supervisory or managerial positions.
- Anyone interested in gaining practical conflict resolution skills for professional or personal growth.
By the end of this course the learner will be able to:
- Understand the nature and common causes of workplace conflict.
- Apply strategies to prevent, manage, and resolve disputes effectively.
- Use emotional intelligence to build stronger professional relationships.
- Develop essential communication and negotiation skills for conflict resolution.
- Foster a positive, respectful, and productive work environment.
All free online certificate courses at Oxford Home Study Centre are 100% free of charge from start to finish. There is no enrolment fee, all study aids are provided via our online learning platform and all of our courses are self-paced for total flexibility.
Our exclusive free courses provide the perfect opportunity to expand your knowledge, develop new skills and explore new professions. Upon completion of your free online certificate course, you will have the option of claiming one of three different types of certificates for a small fee:
- An official Course Completion Certificate from Oxford Home Study Centre
- A CPD Accredited Certificate to boost your CPD profile
- An Endorsed Certificate issued by the Quality Licence Scheme
Each of these certificates could prove helpful in supporting future job applications, or helping you climb the career ladder with your current employer. All certificates are 100% optional upon successful completion of your course - available to purchase with your preferred postage option.
For more information on certificate costs, head over to our pricing page or contact a member of the team at Oxford Home Study Centre anytime.
COURSE CONTENT
This Free How to Resolve Work Conflict? Course covers the following modules:
Module 1: Understanding Conflict in Modern Workplaces
Learn about the different types of workplace conflict, their root causes, and their potential impact on productivity and employee well-being. Discover why effective conflict management is essential for today’s professional environments.
Module 2: Self-Awareness and Emotional Intelligence
Explore how self-awareness, empathy, and emotional intelligence can help in recognising personal triggers and responding to conflict in a constructive way that fosters respect and collaboration.
Module 3: Communication Skills for Conflict Resolution
Develop essential communication techniques, including active listening, assertiveness, and negotiation skills, to resolve disputes and build stronger workplace relationships.
HOW IT WORKS
Enhance your skills with our highly informative courses.
Pass the assignments by getting the required marks.
Get certified and enhance the worth of your CV.
WHY GET CERTIFIED
Earning a certification builds employer confidence in your skills. You can effortlessly add the credential to your portfolio and share it across platforms.
Earning a certification showcases your advanced skills and commitment to professional growth. This significantly increases your chances of getting hired.
Expanding your knowledge and skills is essential for landing a job, advancing to higher positions, and exploring new career paths.
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Course Info
| Course Level | Level 3 |
| Awarding Body | OHSC |
| Course Duration | 200 hours |
| Entry Requirements | Open to All |
| Start Date | Ongoing |