Customer Service (Short Course)
Course Level Short Course
Endorsed By OHSC
Study Method Online Learning
Course Duration 20 hrs
Entry Requirements There are no particular entry requirements
Start Date Ongoing

Free Customer Service Courses

Quality customer service is what separates successful brands from those that struggle to get by. Increasingly, consumers are choosing brands and businesses solely in accordance with customer service – above even product quality and low prices. To become proficient in high-level customer service is to become a priceless asset in the eyes of most businesses. Practical experience matters, but so too does laying the groundwork with focused, dedicated study. 

Oxford Home Study College is delighted to offer this entry-level free customer service course, completely free of charge!

This exclusive free customer service course has been crafted by leading academics, with career advancement in mind. Whether looking to further your current position or branch out into a new career area entirely, targeted study can make all the difference.  And with no time restrictions or deadlines to worry about, you can fit your studies in around your current lifestyle and commitments.  We’ll provide you with all the course materials you’ll need to complete the course and no prior knowledge or experience is necessary to sign up. 

Over the course of five in-depth units, candidates explore the definition of customer service from a modern business perspective, along with effective strategies for evaluating the needs and expectations of customers.  Course content on Free Customer Service Courses also investigates customer complaints and feedback, the importance of ongoing staff training, how long-term customer relationships can benefit a business and additional related topics.

This free customer service course is available right now, 100% free and with no strings attached – enrol today online or by telephone.

Course Content

This free customer service course covers the following topics:

TOPIC 1:          What is Customer Service?

TOPIC 2:          Knowing your Customer’s Needs     

TOPIC 3:          The Importance of Customer Feedback and Complaints

TOPIC 4:          The Value of Training and Development in Customer Service       

TOPIC 5:          The Importance of Building Long-term Customer Relationships


On course completion you will be awarded with our FREE OHSC course completion letter issued by the College. This letter will be sent to you in your email. 

Related Courses

Diploma in Customer Services (Level 4)

Diploma in Customer Services (Level 4)
Online Customer Service Training Course The provision of consistently excellent customer service lies at the heart of almost...
Find out more

Certificate in Customer Services (Level 3)

Certificate in Customer Services (Level 3)
Customer Service Certificate Online. Irrespective of size or purpose, every contemporary business in the world relies on...
Find out more

Call Centre Training (Level 3)

Call Centre Training (Level 3)
Online Call Centre Training. As the very frontline representatives of any brand or business, call centres workers face...
Find out more

Customer Service (Level 2)

Customer Service (Level 2)
Customer Service Course Online. In contemporary business, quality customer service provision often makes the difference...
Find out more

Customer Service Course (Level 1)

Customer Service Course (Level 1)
Customer Service Course In today’s business world, customer service is just as important as both product quality...
Find out more

Advanced Diploma in Customer Services - Level 5

Advanced Diploma in Customer Services - Level 5
Advanced Customer Service Skills Course Take your career in customer service to the next level, with an accredited online...
Find out more

Customer Services - Level 1 Award

Customer Services - Level 1 Award
Online Customer Service Training  To master the art of customer care is to enjoy limitless career prospects worldwide! ...
Find out more
Testimonials