|Course at QLS||Short Course|
|Study Method||Online Learning|
|Course Duration||20 hrs|
|Entry Requirements||There are no particular entry requirements|
Quality customer service is what separates successful brands from those that struggle to get by. Increasingly, consumers are choosing brands and businesses solely in accordance with customer service – above even product quality and low prices. To become proficient in high-level customer service is to become a priceless asset in the eyes of most businesses. Practical experience matters, but so too does laying the groundwork with focused, dedicated study.
Oxford Home Study College is delighted to offer this entry-level free customer service course, completely free of charge!
This exclusive free customer service course has been crafted by leading academics, with career advancement in mind. Whether looking to further your current position or branch out into a new career area entirely, targeted study can make all the difference. And with no time restrictions or deadlines to worry about, you can fit your studies in around your current lifestyle and commitments. We’ll provide you with all the course materials you’ll need to complete the course and no prior knowledge or experience is necessary to sign up.
Over the course of five in-depth units, candidates explore the definition of customer service from a modern business perspective, along with effective strategies for evaluating the needs and expectations of customers. Course content on Free Customer Service Courses also investigates customer complaints and feedback, the importance of ongoing staff training, how long-term customer relationships can benefit a business and additional related topics.
This free customer service course is available right now, 100% free and with no strings attached – enrol today online or by telephone.
This free customer service course covers the following topics:
TOPIC 1: What is Customer Service?
TOPIC 2: Knowing your Customer’s Needs
TOPIC 3: The Importance of Customer Feedback and Complaints
TOPIC 4: The Value of Training and Development in Customer Service
TOPIC 5: The Importance of Building Long-term Customer Relationships
On course completion you will be awarded with our FREE OHSC course completion letter issued by the College. This letter will be sent to you in your email.