Diploma in Customer Services

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Customer Service Training Free

Boost your CV and your career prospects with endorsed customer service training free of charge, now available at Oxford Home Study Centre.  Sign up online, for the chance to earn an advanced Level 5 Customer Service Diploma for free!  This exclusive distance learning program provides newcomers and experienced customer service personnel with the opportunity to study for endorsed customer service certification for free online. Our free customer service diploma online is based on the same high-quality materials as our paid courses, and can be taken from anywhere in the world with no costs incurred. Topics covered over the course of eight self-paced modules include how to build better relationships with customers, the importance of understanding your target audience, creating and implementing a service excellence strategy, the importance of effective training in customer service and more.  Enrol online and get started today, or call anytime for more information on our free customer service training courses.

By the end of this course the learner will be able to:

  • Explore the classification of Customer Service
  • Evaluate the importance of Customer Feedback and Complaints.
  • Identify the Customer’s Expectations and needs
  • Explore various types of Customers
  • Describe ‘Mission’ and ‘Vision’ in a customer service strategy context.
  • Identify key areas of focus for a customer service strategy.
  • Understand the steps involved in implementing a service-excellence strategy.
  • Discuss the importance of training and development for efficient customer service delivery.
  • Understand various training methods.
  • Analyse the importance of having long-term relations with customers
  • Evaluate customer behavior and identify unprofitable customers
  • Recognise the importance of having an effective complaint management Process.

All free online certificate courses at Oxford Home Study Centre are 100% free of charge from start to finish.  There is no enrolment fee, all study aids are provided via our online learning platform and all of our courses are self-paced for total flexibility.

Our exclusive free courses provide the perfect opportunity to expand your knowledge, develop new skills and explore new professions.  Upon completion of your free online certificate course, you will have the option of claiming one of three different types of certificates for a small fee:

  1. An official Course Completion Certificate from Oxford Home Study Centre
  2. A CPD Accredited Certificate to boost your CPD profile
  3. An Endorsed Certificate issued by the Quality Licence Scheme

Each of these certificates could prove helpful in supporting future job applications, or helping you climb the career ladder with your current employer. All certificates are 100% optional upon successful completion of your course - available to purchase with your preferred postage option.

For more information on certificate costs, head over to our pricing page or contact a member of the team at Oxford Home Study Centre anytime.


This Free Diploma in Customer Services course covers the following modules:

Unit 1 - Customer Service: An Introduction

Unit 2 - Understanding Your Customers

Unit 3 - Creating a Customer Service Strategy

Unit 4 - Implementing a Service Excellence Strategy

Unit 5 - Advanced Training & Development for Effective Customer Service

Unit 6 - Building Strong Relationships with Customers

Unit 7 - The Right Way to Manage Unprofitable Customers

Unit 8 - Handling Complaints



Enhance your skills with our highly informative courses.


Pass the assignments by getting the required marks.


Get certified and enhance the worth of your CV.



Once you get certified, employers have more trust in your capabilities. You can easily add the certification to your credentials and share it everywhere.

Becoming a certified professional gives the impression that you have better skills and you are committed to enhancing your skills. As a result, your chances of getting hired got increased.

Enhancing your understanding and knowledge is the key to get hired, achieve a higher position, and pursue a new career.



CPD Approved
Earn CPD points to enhance your profile
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Course Info

Course Level Diploma
Awarding Body OHSC
Study Method Online
Course Duration 450 Hours
Entry Requirements Open to All
Start Date Ongoing