Course on Communication Skills: Administrative Communication Skills
Effective communication is one of the most important skills for administrative professionals. Whether managing emails, coordinating with colleagues, handling telephone enquiries, or supporting workplace operations, clear and professional communication helps organisations function smoothly and efficiently. Strong communication abilities not only improve productivity but also contribute to better teamwork, stronger professional relationships, and enhanced career opportunities.
This free online course on communication skills has been designed to help learners develop the communication techniques required in administrative and office-based roles. Participants will gain practical knowledge of professional communication methods, including written correspondence, workplace interactions, information sharing, and handling challenging situations. The course provides a strong foundation for anyone seeking to improve workplace communication and administrative effectiveness.
Throughout the programme, learners will explore the relationship between communication and communication skills in professional environments. The course demonstrates how effective communication supports collaboration, reduces misunderstandings, and contributes to organisational success. Participants will also discover practical answers to the common question, how do I improve communication skills, through proven techniques that can be applied immediately in everyday workplace situations.
Suitable for beginners and those seeking to strengthen their professional capabilities, this flexible online course offers valuable skills that can support career progression across a wide range of industries and administrative roles.
Learning Outcomes
By the end of this course the learner will be able to:
- Communicate professionally and confidently within administrative environments.
- Write clear, concise, and effective workplace emails and messages.
- Manage workplace communication channels efficiently.
- Handle sensitive and challenging communication situations professionally.
- Support collaboration and information sharing through effective communication practices.
Certification
Oxford Home Study Centre provides this course completely free of charge, ensuring learners can access high-quality educational content without financial barriers. All learning materials are included, allowing participants to focus on building valuable workplace communication skills while studying at their own pace from any location.
Upon successful completion of the programme, learners may choose to purchase an optional certificate to recognise their achievement. Available certification options include a CPD Accredited Certificate and a Quality Licence Scheme Endorsed Certificate. While obtaining a certificate is entirely optional, it can help demonstrate professional commitment, support career development goals, and strengthen employment applications.
With flexible online study, comprehensive course materials, and recognised certification options available, this course provides an accessible route to developing essential communication skills for administrative success.
COURSE CONTENT
Module 1: Communicating in Administrative Roles
Communication is central to every administrative position. This module introduces learners to the foundations of professional communication, including writing workplace emails, handling telephone conversations, managing internal communications, and maintaining professionalism in all interactions. Participants will gain practical skills that help create positive impressions and support efficient workplace operations.
Topics:
- Professional communication basics
- Writing emails and messages
- Handling phone communication
- Managing internal communication
- Maintaining professionalism
Learning Outcomes:
- Communicate professionally in administrative roles
- Write clear and effective emails
- Handle communication confidently
Module 2: Managing Workplace Communication
Efficient information flow is essential for successful teamwork and business performance. In this module, learners will examine how communication supports collaboration, task coordination, and workplace productivity. The content focuses on reducing misunderstandings, managing communication tools effectively, and ensuring important information reaches the right people at the right time.
Topics:
- Coordinating with teams
- Handling information flow
- Avoiding miscommunication
- Managing communication tools
- Supporting collaboration
Learning Outcomes:
- Manage workplace communication effectively
- Reduce misunderstandings in daily operations
- Support collaboration through clear communication
Module 3: Handling Difficult Communication Situations
Administrative professionals are often required to manage sensitive conversations and challenging workplace situations. This module explores practical techniques for dealing with complaints, handling confidential information responsibly, resolving misunderstandings, and maintaining professionalism under pressure. Learners will develop confidence in addressing communication challenges while preserving positive workplace relationships.
Topics:
- Managing complaints internally
- Handling sensitive information
- Dealing with challenging conversations
- Maintaining professionalism under pressure
- Resolving issues effectively
Learning Outcomes:
- Handle difficult communication situations professionally
- Manage sensitive information with care
- Resolve issues through effective communication
HOW IT WORKS
Enhance your skills with our highly informative courses.
Pass the assignments by getting the required marks.
Get certified and enhance the worth of your CV.
WHY GET CERTIFIED
Earning a certification builds employer confidence in your skills. You can effortlessly add the credential to your portfolio and share it across platforms.
Earning a certification showcases your advanced skills and commitment to professional growth. This significantly increases your chances of getting hired.
Expanding your knowledge and skills is essential for landing a job, advancing to higher positions, and exploring new career paths.
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Course Info
| Course Level | 0 |
| Awarding Body | OHSC |
| Course Duration | 25 hours |
| Entry Requirements | Open to All |
| Start Date | Ongoing |