This introductory module outlines the fundamentals of health and social care, examining the core principles, purpose, and scope of these vital services. Learners also explore key roles, responsibilities, and the significance of person-centred practice in modern care settings.

Module 2 explores the structure of the UK health system, highlighting the roles of public, private, and voluntary sectors in delivering care. Candidates gain insight into NHS principles, funding, and regulation to appreciate how services work together to support individuals.

This module focuses on the values and practices that place individuals at the heart of their own care and support. Students will examine methods for promoting dignity, independence, and choice across health and social care environments.

Module 4 introduces emotional intelligence as a vital skill for health and social care professionals to build empathy and self-awareness. Learners explore how to manage emotions effectively and improve interactions with colleagues and service users.

This module examines communication techniques that enable professionals to connect with people clearly, compassionately, and professionally. Students will practice active communication strategies to enhance trust and support relationships in care practice.

Module 6 explores active listening as a crucial skill for understanding service users’ needs, feelings, and preferences. Learners practice techniques that encourage openness, reduce misunderstandings, and promote better care outcomes.

This module develops the skills needed to support group processes and facilitate collaborative problem-solving in care settings. Candidates will explore methods for encouraging participation and helping teams work together successfully.

Module 8 introduces the core skills and principles of supportive counselling that can be applied in health and social care practice. Students will gain practical techniques to listen, build rapport, and help service users manage personal and emotional challenges.

This module explores strategies for communicating confidently and professionally in health and social care roles. Learners practice using clear language, appropriate tone, and body language to enhance their impact and credibility.

Module 10 focuses on resolving disagreements and managing conflicts constructively within care teams and service-user interactions. Students will examine tools and techniques to de-escalate tension and reach collaborative, respectful solutions.

This module outlines problem-solving methods that help care professionals identify challenges and implement practical solutions. Candidates learn systematic approaches for making decisions that support positive outcomes for service users and teams.

Module 12 explores teamwork dynamics in health and social care settings and the qualities of an effective team member. Learners will gain an understanding of collaborative practices that enhance team performance and service user care.

This module addresses the principles of equality, diversity, and inclusion that underpin ethical practice in care work. Students will explore their responsibilities to respect individual differences and promote an inclusive care environment.

Module 14 introduces safeguarding principles to protect vulnerable adults from abuse, neglect, and harm. Learners gain practical knowledge of legal frameworks, reporting processes, and proactive safeguarding practices.