Full Course

£80

£400
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Course Includes:
  • ci Online Study Mode
  • ci 450 Hours
  • ci Study at your own Pace
  • ci Completion Certificate

Key Aspects of Course

  • icon Level 5 Diploma
  • icon Full Online Course
  • icon CPD Approved
  • icon Employer Approved
  • icon Fully Endorsed Course
  • icon 450 Hours Training
  • icon No Entry Requirements
  • icon Boost Your Resume
  • icon Own Pace Study
  • icon Premium Course Material
  • icon Completion Certificate
Special offer

£80

£400
paygroup

Conflict Resolution AI (Advanced Diploma)

 

The Conflict Resolution AI course is designed to help learners understand, manage, and resolve workplace conflicts using artificial intelligence tools. Participants will explore practical strategies for identifying sources of conflict and applying AI-driven insights to facilitate effective resolution and improve team dynamics.

 

This conflict resolution trainings program also emphasizes communication, negotiation, and emotional intelligence skills. Learners will gain the knowledge and techniques to handle challenging situations professionally, build stronger workplace relationships, and sustain a positive organizational culture.

Learning Outcomes
  • Identifying and analysing conflict situations
  • Communicating effectively during conflicts
  • Applying negotiation and problem-solving techniques
  • Promoting collaboration and respect in teams
  • Developing self-awareness and emotional intelligence
  • Managing difficult conversations confidently
  • Conducting mediation and third-party interventions
  • Sustaining positive relationships and continuous improvement
Who should learn
this course
  • Managers and team leaders
  • HR professionals and mediators
  • Business consultants and coaches
  • Employees in conflict-prone environments
  • Professionals in AI-driven workplaces
  • Organizational development specialists
  • Students pursuing business or management careers
  • Anyone interested in effective conflict resolution

SYLLABUS

Module 1

Module 1

Understanding Conflict in Modern Workplaces

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Module 2

Module 2

Self-Awareness and Emotional Intelligence

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Module 3

Module 3

Communication Skills for Conflict Resolution

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Module 4

Module 4

Managing Difficult Conversations

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Module 5

Module 5

Negotiation Techniques and Problem-Solving

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Module 6

Module 6

Mediation and Third-Party Intervention

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Module 7

Module 7

Building a Collaborative and Respectful Culture

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Module 8

Module 8

Sustaining Positive Relationships and Continuous Improvement

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Future market Growth
35 Billion

Expected AI Soft Skills market growth by the end of 2026

65% Growth

Increased in growth in different learning organizations

Career opportunities

Average Salary

£35k - £65k per Annum

Hiring Companies

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Certifications
Frequently Asked Questions (FAQs)

Yes. Our AI Soft Skills programmes are designed for flexible learning. You can progress through each module when it’s convenient for you—no submission dates, no restrictive timetables.

No classroom visits are required. The full learning experience—including activities, readings, and assessments—takes place entirely online.

Your course fee covers tutor support, learning materials, and access to all modules. Optional certificates are available if you choose, but they are not automatically added to your enrolment.

Every learner is supported by a tutor with experience in communication, leadership, and behavioural development. Your tutor will help clarify difficult topics and provide personalised feedback on your work.

Yes. Students from any part of the world can enrol in our distance learning programmes, as long as they have a reliable internet connection.

If you're new to the field of interpersonal and workplace skills, our beginner-friendly modules offer a solid foundation. You’ll explore areas such as leadership behaviour, communication etiquette, and emotional awareness—ideal for first-time learners.

A computer, tablet, or smartphone with internet access is sufficient. All readings, videos, and assignments are delivered through our online learning platform.

We offer dedicated modules that allow you to study leadership as a soft skill. These topics explore decision-making, motivation, influence, and team interaction, all presented through online study materials.

Once you complete the programme, you may request either a QLS-endorsed certificate or a CPD certificate issued by the CPD Standards Office, depending on your preference.

Strong soft skills—communication, adaptability, teamwork, leadership—remain essential in workplaces increasingly shaped by AI. These programmes help you stand out in customer-facing roles, remote work environments, team projects, and entry-level leadership positions.