Hospitality Course

Course Content

This hospitality course consists of the following three units:

Unit 1 - Introduction to Hospitality Management

The course begins by introducing candidates to the modern hospitality industry, while at the same time discussing how the industry has evolved over time.  A variety of accommodation types and different types of hotel are discussed, along with the kinds of management systems and organisational structures routinely used to help run successful businesses.

Unit 2 - Front Office Operations

Course Unit 2 turns attention to the hotel’s front desk/reception and the primary duties of the front-of-house team.  Every essential front office responsibility is introduced and discussed, including working with hotel reservation systems, handling guest arrivals and departures, the basics of providing outstanding customer service, team member supervision and the importance of coordinating front and back office duties.

Unit 3 - Housekeeping and Food Management

Bringing the course to a close, Unit 3 provides candidates with an exploration of housekeeping and food & beverage departments, along with their key responsibilities and primary human resources.  Topics covered include management of fundamental housekeeping responsibilities, addressing maintenance issues, restaurant layout and design, menu planning, beverage selection, budgeting and cost control, strong customer service provision and creating emergency communication plans.

Free certificate courses are available in various subject areas. You can choose a free Hotel Management course today to start with.

Payment Options

Paying in Instalments: £140 (Interest FREE Instalments)

Deposit: £20

No of Instalments: 12

Each Instalment: £10

Pay in Full: (£41 Discount) £99

Course Accreditation

At the end of this course successful learners will receive a Certificate of Achievementfrom ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Oxford home study centre has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 1 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Oxford home study centre to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.