|Course at QLS||Level 7|
|Endorsement||Endorsed by Quality Licence Scheme|
|Course Duration||620 Hours|
|Entry Requirements||There are no particular entry requirements|
This advanced Hotel Management Diploma is designed to prepare candidates for successful careers in one of the world’s fastest growing sectors. Fast-track your progression to a leadership position in the hospitality sector, by studying online for a Level 7 Diploma in Hotel Management. Exclusive to Oxford Home Study Centre, this is a fully endorsed Hotel Management Diploma Course for aspiring managers and future leaders. Each of the 19 course modules covers an essential knowledge area for the hospitality trade, including hotel front desk operations, housekeeping and engineering departments, staff training and development, hotel food and beverage management, how to deal with difficult customers and maintaining good interdepartmental communications. Sign up online and start today, or contact the admissions team at OHSC to learn more.
Why Study Hotel Management?
The global hospitality sector is predicted to create a further 80 million new jobs within the next decade. By 2026, it is estimated that almost 10% of all jobs worldwide will be created by the hospitality industry. Numbers like these add up to remarkable job opportunities and long-term career prospects for ambitious candidates. Within a year or two, it’s possible to climb from an entry-level role to leadership-level in hotel and hospitality management. More importantly, the knowledge and skills you’ll develop while studying hotel management are highly transferable. Organisational skills, office management, team leadership – all of immense value in other sectors and business areas. With a Level 7 Diploma on your CV, the job of your dreams could be right at your fingertips!
Oxford Home Study Centre offers the web’s most flexible and accommodating online courses for ambitious learners. Our Level 7 Hospitality Management Diploma comprises 19 modules and covers the following topics:
Module 1 - Introduction to Hotel Management
Candidates are provided with a broad introduction to the hotel and hospitality sector, examining its functions, objectives and growing importance. Several key positions in hotel management are also discussed, along with the daily duties and responsibilities of management personnel.
Module 2 - Principles of Hotel Front Office Operations
Introduces learners to the day-to-day operations of the hotel front desk, detailing the duties of reception workers and other frontline staff. Several major back office duties are also discussed, including hotel accountancy, taking reservations, checking guests in/out of the hotel and a look at yield management.
Module 3 - Housekeeping, Engineering & Security Operations
Several further departments within the hotel are then discussed, along with their functions and objectives accordingly. The roles and responsibilities of personnel at a variety of levels are discussed, along with how to ensure smooth and seamless collaborations between multiple hotel departments.
Module 4 - Hotel Food and Beverage Management
The fourth module brings hotel restaurant and bar operations into discussion, focusing on the importance of appropriate venue selection and product pricing. Candidates also consider the market research responsibilities of hotel F&B managers, how to establish the expectations of guests and more.
Module 5 - Recruitment and Selection: Policy and Procedures
A step-by-step guide to recruitment and selection follows, providing tips and guidelines for finding quality candidates for every post. Candidates learn how to conduct professional job interviews, implement effective induction programmes and screen potential employees for suitability.
Module 6 - Training and Development Procedures
Module Six outlines the importance of viewing workforce training as a continuous process, while discussing how to identify workforce training requirements and provide appropriate training opportunities accordingly. The various different types of training available for hospitality staff are also discussed.
Module 7 - Human Resources Management
Includes a detailed overview of HR management functions and objectives in a hotel environment, along with who takes responsibility for overseeing the workforce. Tips and guidelines for more effective HR management are discussed, along with several common challenges to employee performance management.
Module 8 - Dealing with Difficult People
The diplomatic way to deal with difficult people is then discussed, along with the importance of handling challenging situations with a head-on approach. Common reasons why people complain are presented and discussed, along with the potential for most complaints to create positive outcomes for the business and the customer.
Module 9 - Anger Management
Candidates study the human response to anger in Module Nine, examining why it is that people get angry and the effects of anger on rational thinking. Communication and creative thinking as powerful anger management tools are discussed, along with the importance of assertiveness in high-pressure situations.
Module 10 - Stress Management
Module 10 analyses the inevitability of stress in a fast-faced working environment, providing learners with actionable tips and guidelines for bringing stress under control. Candidates learn how the key to managing stress lies not in trying to avoid it, but acknowledging its effects and dealing with them proactively.
Module 11 - Crisis Management
Candidates then study the potential consequences of various types of crises in the hospitality sector, along with how to deal with negative PR in the wake of an emergency situation. Efforts and activities to restore confidence in customers following a crisis are also discussed, along with the concept of damage limitation.
Module 12 - Managing Time
Practical tips and guidelines for improved time management are provided in Module 12, which also highlights the importance of setting meaningful goals. The benefits of working to a routine are also discussed, along with helpful pointers for prioritising tasks and the key to combating procrastination.
Module 13 - Transport Management
Logistics and transportation within the hospitality sector are then examined, familiarising candidates with the pros and cons of several major transportation methods. The evolution of transport within the hospitality trade and its impact on the industry as a whole are also investigated.
Module 14 – The Importance of Customer Feedback
Customer feedback as an essential marketing and business improvement tool is discussed in Module 14. The criticality of proactively encouraging customer comments and suggestions is discussed, along with several efficient feedback collection methods and how negative feedback is often of greater value than complimentary feedback.
Module 15 – The Importance of Effective Communication
The role communication plays at the heart of all successful hospitality businesses is analysed in Module 15. Learners are guided through the process of creating and introducing a communication strategy, along with how to identify and overcome potential communication barriers.
Module 16 - Quality Management
Module 16 focuses heavily on the “Five Dimensions of Service” model of quality in hospitality management. Factors of primary importance for customers using hotel services are discussed, along with the various inspections and measurements used to give hotels their official standardised ratings.
Module 17 - Marketing and Advertising
Marketing strategy development and implementation for the hospitality business is then discussed, detailing how to develop and distribute impactful marketing messages. Candidates learn how to assess primary and secondary levels of demand, identify the most saleable aspects of the hotel product and more.
Module 18 - Managing Interdepartmental Communications
Additional tips and guidelines for improved internal communications are provided in Module 18, which discusses the importance of seamless collaborations between all key hotel departments. The responsibilities of departmental managers and team leaders are brought back into discussion.
Module 19 - Accounting in Hospitality
Module 19 looks at the financial side of hospitality management, outlining the main accountancy requirements of a hotel business and who takes responsibility for them. Front desk accountancy, hotel folios, working capital and profit and loss accounts are all detailed and discussed.
Paying in Instalments: £1100 (interest FREE Instalments)
No of Instalments: 12
Each Instalment: £65
Pay in Full: (£200 Discount) £900
At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Few sectors offer the same rapid career development opportunities as hospitality. As a newcomer to the trade, it’s perfectly possible to climb to a leadership position in as little as two years. After which, there’s a diverse and near-endless job market to explore at home and abroad. Whether looking to climb the ranks within a specific hotel department or take the reins as a hotel general manager, this Level 7 Diploma could help you take your next big step.
Who is This Course For?
Oxford Home Study Centre’s online hospitality courses are open to candidates from all backgrounds worldwide. This endorsed Level 7 Hotel Management Diploma was created with the following applicants in mind:
Enrolment is open 365 days a year, making now the perfect time to sign up and get started. Apply online, or contact the team at Oxford Home Study Centre anytime for more information.