Hotel Management Course 

Exclusive to Oxford Home Study Centre, our most advanced Hotel Management Qualification are open to newcomers and existing members of the workforce alike.  Study in your own time, exploring the art of hotel management across the following 10 modules:

Unit 1. Hospitality Industry: Overview

The course begins with a detailed overview of the hospitality sector, incorporating the daily duties and responsibilities of hotel management personnel.  The recent history of the hospitality industry is also discussed, along with the various different accommodation types, organisational structures within a hotel and an introduction to hotel management systems.

Unit 2. Principles of Hotel Front Office Operations

Module two guides candidates through the primary functions and responsibilities of the hotel front desk, which includes an overview of popular hotel reservation systems.  The importance of seamlessness between front and back office operations is discussed, along with check-in processes, guest departures and how to effectively supervise a front office team.

Unit 3. Various Departments of Hotels

An overview of housekeeping, engineering and security departments follows in module three, along with key personnel and their respective duties.  The importance of meticulous housekeeping standards is discussed, along with how to create an emergency communication plan, tending to maintenance requirements across the hotel and more.

Unit 4. Management of Food and Beverage Operations

Module four provides a fascinating introduction to food and beverage operations in a hotel environment. The objectives of F&B departments are discussed, along with how to effectively plan menus, restaurant layout and design considerations, budgeting, cost control, selection of beverages, fulfilling guests’ requirements and working with restaurant IT systems.

Unit 5. Recruiting in the Hotel Industry 

The responsibilities of the hotel’s HR department are outlined in module five, in which candidates learn how to locate, attract, recruit and retain quality candidates.  Mandatory training and ongoing career development are discussed, along with how to analyse the effectiveness of a training program and a complete overview of the employee interview process.

Unit 6. Staff Training and Development in the Hospitality Industry

Module six continues with a more detailed exploration of staff training and development, along with the mutual value of promoting from within.  Employee performance reviews and career development interviews are discussed, along with how to collect and present feedback in a fair and constructive manner.

Unit 7. Strategies for Improved Interdepartmental Communication

Candidates then discuss the value of seamless interdepartmental communications between the various hotel departments.  The importance of a cohesive working culture is explored, along with how to avoid communication breakdowns, effective strategies for improving interdepartmental communications and more.

Unit 8. Marketing Strategies for Hotel Industry

An introduction to the fundamentals of hospitality marketing follows in module eight, guiding candidates through the process of producing and implementing an effective marketing strategy.  Candidates learn how to view and present the hotel as a unified hospitality product, decide on an appropriate pricing structure for services provided and anticipate guests’ expectations.

Unit 9. Hospitality Accounting

A series of accountancy concepts in hospitality environments follow in module nine, in which candidates learn how to record and monitor a hotel’s financial performance.  Hotel folios, front desk account types and a series of hotel accountancy standards are discussed in-depth.

Unit 10. Managing Quality Service in Hospitality

Concluding the course, module 11 details the limitless value of continuously striving for excellence in a hospitality setting.  Candidates study the process of evaluating the performance of the hotel and its workforce, in accordance with regulatory requirements and the metrics considered by official awarding bodies within the hospitality industry.

Explore various free courses on our website. You can even take a start with one of our Free Hotel Management courses today.

OHSC Certificate of Completion - Digital certificate

Digital certificate - Included.

Quality Licence Scheme Certificate of Completion - Hard copy certificate

Hard copy certificate - £85

Note: A nominal fee of £9.99 covers the delivery charge within the United Kingdom and a nominal fee of £19.99 covers the delivery charge outside the United Kingdom.

Qualified hotel managers enjoy the freedom to work in almost any major market worldwide.  Upon successful completion of this course, candidates will have the opportunity to put their skills and knowledge to use in a variety of hospitality roles.  Team leader, restaurant manager, bar manager, reception manager, HR manager – just a few of the incredible job titles that fall within hospitality management. Entry-level salaries typically begin around the £20,000 mark.

Who Should Take This Course?

We take pride in offering a complete range of dynamic distance learning programmes for ambitious candidates worldwide. This Level 5 Diploma in Hotel Management was designed for:

• Candidates looking to take the hospitality industry by storm
• Existing workers interested in promotion prospects
• Business owners and managers who lack formal qualifications
• Entrepreneurs and anyone looking to start their own business
• Candidates interested in employment opportunities abroad
• Anyone looking to join the hospitality industry at a higher level

From start to finish, you can count on the committed support of your own personally-assigned tutor!  Enrol online, or contact the team at Oxford Home Study Centre for more information!