Diploma of Hospitality Level 6

Oxford Home Study Centre is a leading distance learning specialist, providing quality online courses for career-focused candidates. Our endorsed Level 6 Hotel Management Diploma comprises 15 modules and covers the following topics:

Module 1 - Introduction to Hotel Management

The course begins by taking a journey through the contemporary hospitality landscape, discussing the functions, objectives and importance of the sector.  Key hotel departments and their responsibilities are also discussed, alongside several primary job titles in hospitality and their corresponding job descriptions.

Module 2 - Managing Front Office Operations

Candidates then consider the duties of the hotel front desk, along with the main responsibilities of the reception manager.  Tasks such as generating occupancy reports, making reservations and managing bookings are discussed, along with the accountancy duties performed by front office staff.

Module 3 - Housekeeping, Engineering & Security Operations

An introduction to housekeeping, security and engineering in a hotel setting follows, and how each of them plays a major role in the day-to-day upkeep of the business.  Duties and responsibilities of personnel at a variety of levels are discussed, along with the potential pros and cons of outsourcing over permanent hiring.

Module 4 - Managing Food and Beverage Operations

Module Four turns attention to the bar and restaurant area of the hotel, discussing how to accurately assess guest expectations and ensure they are met.  Restaurant layout and design considerations are discussed, alongside creating restaurant and bar menus, developing an appropriate pricing structure and the use of IT systems in F&B management.

Module 5 - Recruitment and Selection

A step-by-step guide to the hospitality hiring process follows, including tips and guidelines for more effective recruitment and selection.  Candidates learn how to conduct professional screening interviews, secure the attention of quality recruits and ensure induction programmes provide newcomers with the best possible start.

Module 6 - Training and Development

Module Six discusses how training and development should always be approached as a continuous process for the benefit of the business and its workforce.  Identifying employee training requirements, selecting the most appropriate type of training and measuring the effectiveness of training programs are also covered.

Module 7 - Human Resources Management

Human resource management in the hospitality trade is then discussed, highlighting the importance of confident leadership and maintaining workplace motivation.  Several major HR management requirements in a hotel setting and the personnel who take responsibility for them are presented and discussed.

Module 8 - Dealing with Difficult People

Learners then study the art of dealing with difficult people diplomatically and defusing challenging situations pragmatically.  The importance of confident conflict resolution skills is also discussed, alongside communication as the main factor in bringing tense situations under control.

Module 9 - Transport Management

Logistics and transportation in the hospitality sector are then examined, highlighting the main advantages and disadvantages of the main modes of transportation. The evolution of transportation in the hospitality and travel trade is also touched upon, along with its ongoing impact on the sector.

Module 10 – The Importance of Customer Feedback

Customer feedback as an invaluable business improvement tool is discussed in Module 10, outlining several techniques and activities for collecting comments and suggestions. The importance of accurately monitoring customer satisfaction and loyalty is also discussed, along with the hidden value in every negative comment.

Module 11 - Importance of Effective Communication

The value of highly developed communication skills is then examined, along with the contribution communication makes to successful business operations.  Candidates learn how to create and implement a strategy for improved communication, placing equally heavy emphasis on internal and external communications.

Module 12 - Quality Management

Quality control in the hospitality sector is then discussed, presenting the various factors considered when hotels are awarded Star Ratings. The ‘Five Dimensions of Service’ model is examined in-depth, along with a series of statutory obligations all hotel and hospitality businesses are legally required to comply with.

Module 13 - Marketing and Advertising

Module 13 discusses the importance of engaging and impactful marketing for hotel businesses, along with the main differences between marketing and advertising.  A step-by-step guide to creating a professional marketing plan is provided, along with how to successfully market a hotel business as a product.

Module 14 - Managing Interdepartmental Communications

Interdepartmental communication management follows in Module 14, highlighting the importance of seamless collaborations between all hotel departments. The duties and responsibilities of leadership personnel in ensuring good interdepartmental communication are also discussed.

Module 15 - Accounting in Hospitality

In the final module, candidates learn how to perform a series of essential front desk and back office accountancy tasks.  The use of various folios in hotel accountancy is discussed, alongside profit and loss accounts, working capital and more.

Explore various free courses on our website. You can even take a start with one of our Free Hotel Management courses today.

OHSC Certificate of Completion - Digital certificate

Digital certificate - Included.

Quality Licence Scheme Certificate of Completion - Hard copy certificate

Hard copy certificate - £85

Note: A nominal fee of £9.99 covers the delivery charge within the United Kingdom and a nominal fee of £19.99 covers the delivery charge outside the United Kingdom.

Studying for a Level 6 Hotel Management Diploma could put you within reach of your career goals. Whether looking to climb the ranks with a major hospitality business or considering entrepreneurship in the hotel sector, career opportunities are wide open.  Job titles in hospitality include Housekeeping Manager, Reception Manager, Restaurant and Bar Manager, General Manager, Sales Executive, Marketing Manager and many more besides. Entry-level salaries in hospitality management typically start from around £20,000 or more.

Who is This Course For?

At Oxford Home Study Centre, we take pride in helping learners from all backgrounds achieve their career goals through flexible online learning. This Level 6 Hospitality Diploma was created with the following applicants in mind:

• Newcomers to hospitality with no prior knowledge or experience
• Hotel employees pursuing leadership-level promotion opportunities
• Managers, team leaders and supervisors in hotel settings
• Hospitality business owners and prospective entrepreneurs
• Candidates interested in international career opportunities
• Anyone looking to get a strong start in the hospitality sector

Enrol today and gain immediate access to our dynamic digital learning platform, or call our admissions team anytime for more information.