|Course at QLS||Level 6|
|Endorsement||Endorsed by Quality Licence Scheme|
|Course Duration||500 Hours|
|Entry Requirements||There are no particular entry requirements|
Earn you Diploma of Hospitality (Level 6) online and find your place in one of the world’s most vibrant sectors. Oxford Home Study Centre is proud to offer this exclusive 1 Year Diploma in Hotel Management – fully endorsed and open for enrolment all year round. Over the course of 15 insightful modules, this advanced Hotel Diploma explores the daily lives of key hotel management personnel. Topics covered include hotel reception management, back office management, housekeeping management, food and beverage operations, recruitment and selection, human resource management and many more besides. With no deadlines or time limits, you’re free to study at a pace that suits your lifestyle. Sign up online and get started today, or contact the OHSC admissions team for more information.
Why Study Hotel Management?
For many, the hospitality sector’s main point of appeal is the incredible job opportunities it creates. Within the next 10 years alone, hospitality is predicted to create a further 80 million new jobs worldwide. By which point, yearly international tourist numbers will have surpassed an astonishing 1.8 billion people. Irrespective of background and experience to date, you’re guaranteed to find your place in the hospitality sector. For others, the dream is to set up and launch a successful hospitality business and enjoy the perks of self-employment. Demand for high quality hospitality services is at an all-time high, creating lucrative business opportunities for ambitious entrepreneurs. In both instances, this advanced Level 6 Hotel Management Diploma could take you one step closer to the job of your dreams!
Oxford Home Study Centre is a leading distance learning specialist, providing quality online courses for career-focused candidates. Our endorsed Level 6 Hotel Management Diploma comprises 15 modules and covers the following topics:
Module 1 - Introduction to Hotel Management
The course begins by taking a journey through the contemporary hospitality landscape, discussing the functions, objectives and importance of the sector. Key hotel departments and their responsibilities are also discussed, alongside several primary job titles in hospitality and their corresponding job descriptions.
Module 2 - Managing Front Office Operations
Candidates then consider the duties of the hotel front desk, along with the main responsibilities of the reception manager. Tasks such as generating occupancy reports, making reservations and managing bookings are discussed, along with the accountancy duties performed by front office staff.
Module 3 - Housekeeping, Engineering & Security Operations
An introduction to housekeeping, security and engineering in a hotel setting follows, and how each of them plays a major role in the day-to-day upkeep of the business. Duties and responsibilities of personnel at a variety of levels are discussed, along with the potential pros and cons of outsourcing over permanent hiring.
Module 4 - Managing Food and Beverage Operations
Module Four turns attention to the bar and restaurant area of the hotel, discussing how to accurately assess guest expectations and ensure they are met. Restaurant layout and design considerations are discussed, alongside creating restaurant and bar menus, developing an appropriate pricing structure and the use of IT systems in F&B management.
Module 5 - Recruitment and Selection
A step-by-step guide to the hospitality hiring process follows, including tips and guidelines for more effective recruitment and selection. Candidates learn how to conduct professional screening interviews, secure the attention of quality recruits and ensure induction programmes provide newcomers with the best possible start.
Module 6 - Training and Development
Module Six discusses how training and development should always be approached as a continuous process for the benefit of the business and its workforce. Identifying employee training requirements, selecting the most appropriate type of training and measuring the effectiveness of training programs are also covered.
Module 7 - Human Resources Management
Human resource management in the hospitality trade is then discussed, highlighting the importance of confident leadership and maintaining workplace motivation. Several major HR management requirements in a hotel setting and the personnel who take responsibility for them are presented and discussed.
Module 8 - Dealing with Difficult People
Learners then study the art of dealing with difficult people diplomatically and defusing challenging situations pragmatically. The importance of confident conflict resolution skills is also discussed, alongside communication as the main factor in bringing tense situations under control.
Module 9 - Transport Management
Logistics and transportation in the hospitality sector are then examined, highlighting the main advantages and disadvantages of the main modes of transportation. The evolution of transportation in the hospitality and travel trade is also touched upon, along with its ongoing impact on the sector.
Module 10 – The Importance of Customer Feedback
Customer feedback as an invaluable business improvement tool is discussed in Module 10, outlining several techniques and activities for collecting comments and suggestions. The importance of accurately monitoring customer satisfaction and loyalty is also discussed, along with the hidden value in every negative comment.
Module 11 - Importance of Effective Communication
The value of highly developed communication skills is then examined, along with the contribution communication makes to successful business operations. Candidates learn how to create and implement a strategy for improved communication, placing equally heavy emphasis on internal and external communications.
Module 12 - Quality Management
Quality control in the hospitality sector is then discussed, presenting the various factors considered when hotels are awarded Star Ratings. The ‘Five Dimensions of Service’ model is examined in-depth, along with a series of statutory obligations all hotel and hospitality businesses are legally required to comply with.
Module 13 - Marketing and Advertising
Module 13 discusses the importance of engaging and impactful marketing for hotel businesses, along with the main differences between marketing and advertising. A step-by-step guide to creating a professional marketing plan is provided, along with how to successfully market a hotel business as a product.
Module 14 - Managing Interdepartmental Communications
Interdepartmental communication management follows in Module 14, highlighting the importance of seamless collaborations between all hotel departments. The duties and responsibilities of leadership personnel in ensuring good interdepartmental communication are also discussed.
Module 15 - Accounting in Hospitality
In the final module, candidates learn how to perform a series of essential front desk and back office accountancy tasks. The use of various folios in hotel accountancy is discussed, alongside profit and loss accounts, working capital and more.
Paying in Installments: £900 (interest FREE Installments)
No of Installments: 12
Each Installment: £60
Pay in Full: (£200 Discount) £700
At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Studying for a Level 6 Hotel Management Diploma could put you within reach of your career goals. Whether looking to climb the ranks with a major hospitality business or considering entrepreneurship in the hotel sector, career opportunities are wide open. Job titles in hospitality include Housekeeping Manager, Reception Manager, Restaurant and Bar Manager, General Manager, Sales Executive, Marketing Manager and many more besides. Entry-level salaries in hospitality management typically start from around £20,000 or more.
Who is This Course For?
At Oxford Home Study Centre, we take pride in helping learners from all backgrounds achieve their career goals through flexible online learning. This Level 6 Hospitality Diploma was created with the following applicants in mind:
Enrol today and gain immediate access to our dynamic digital learning platform, or call our admissions team anytime for more information.