|Course at QLS||Level 3|
|Endorsement||Endorsed by Quality Licence Scheme|
|Study Method||Distance Learning|
|Course Duration||200 Recommended Study Hours|
|Entry Requirements||No Entry Requirements|
The global hospitality industry represents a uniquely attractive, rewarding and secure career prospect. Discover what it takes to make it as a professional hotel manager and explore an extraordinary international sector. All over the world, business owners and property owners alike are constantly seeking professionally-competent individuals to supervise and run their establishments. Even during times of economic instability, the hospitality industry – accommodation provision in particular – remains robust and reliable.
This Hospitality Course Online, offers a comprehensive introduction to this dynamic and diverse business sector. The course is designed for those with a strong interest in hospitality management, though no specific experience. A series of six detailed modules gradually introduce every important skill, trait and insight required to begin or advance an exciting career.
Course content on this online hospitality certificate, begins by providing candidates with a broad overview of the hospitality industry as a whole, before outlining guest expectations and different types of accommodation. Each area of the hotel is investigated in-depth – reception operations, housekeeping, food and beverage management, maintenance and security. Candidates also investigate the basics of human resource management from a hospitality perspective, along with successful marketing strategies. Successful candidates will have the opportunity to pursue careers with established businesses, or go into business for themselves.
Hospitality certificate online, is delivered over six in-depth modules:
Module 1 – Introduction to Hotel Management
The introductory course module focuses on outlining the hospitality industry in general, with specific focus on hotel management. Along with exploring what exactly the hotel manager does, candidates are guided through each of the key contemporary hotel departments, a series of different accommodation types and the different types of guests seeking accommodation.
Module 2 – Managing Front Office Operations
The proficient management of front office duties takes precedence in Module 2. Course content introduces candidates to several contemporary reservation systems, the primary duties of the reception desk and how duties are divided between front and back offices. Effective organisational structures and management/supervisory duties are also outlined.
Module 3 – Housekeeping, Engineering and Security
An overview of essential housekeeping, engineering and security duties/responsibilities follows in the third course module. Along with exploring the management and provision of essential housekeeping duties, candidates are guided through several guest/building security issues, hotel maintenance and more.
Module 4 – Managing Food and Beverage Operations
Course content in Module 4 centres on the provision and management of food and beverage from the perspective of the modern hotel. Along with assessing the needs of guests and the current market in general, candidates explore basic restaurant layout and design, deployment of personnel, menu planning and more.
Module 5 – Human Resource Management
Building and maintaining the strongest possible teams represents the primary core focus of Module 5. Along with an introduction to the recruitment process, candidates are guided through a series of critical training and development teachings. How forward planning contributes to success and the enormous importance of flexibility among a hospitality team are also outlined.
Module 6 – Marketing and Advertising
Bringing the course to a close, the final module focuses on marketing and advertising. Essential subtopics covered include an overview of the marketing mix, workable hotel pricing strategies and how to identify a target audience. The module guides candidates through pre-empting customer demands/expectations and generally how to succeed in the hospitality industry.
At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.