Customer Service (Level 2)
Course Level Level 2
Awarding Body ABC AWARDS
Study Method Distance Learning
Course Duration 125 Recommended Study Hours
Entry Requirements No Entry Requirements
Start Date Ongoing
Pay in Full
Get £ 60.00 Discount when you pay in full.
Discounted Fee: £ 280
you can pay Oxford Home Study using payatrader
Pay in Instalments
£ 70 Deposit & 10 payments of £ 27 / Month
Total Fee: £ 340
you can pay Oxford Home Study using payatrader

Customer Service Course Online.

In contemporary business, quality customer service provision often makes the difference between success and failure.  Solid customer care takes precedence over both product quality and value for money in the eyes of most contemporary consumers.  Just as a reputation for real customer excellence can drive a business to success, poor customer service provision will almost always seal a brand’s fate.  Repairing reputational damage can be a difficult and costly process – precisely why business owners place so much emphasis on customer care consistency.  For those with the relevant backgrounds and qualifications, employment prospects in customer service capacities are limitless.

This insightful customer service course online, has been designed for those interested in beginning or enhancing rewarding roles in customer care. Five intensive course modules gradually dissect each critical element of the customer care package, guiding candidates through the specifics of establishing and exceeding customer expectations.  Along with an introduction to effective telephone manner and dealing with difficult customers, customer service excellence course content covers proactive problem solving strategies and the role of non-verbal communication in quality customer service provision.

Course content on customer service online course, is delivered over four in-depth modules:

Module 1 – What is Customer Service

The course begins with a broad overview of what exactly customer service means in a modern business setting.  Along with a breakdown of the core components that combine to create the total customer care package, candidates investigate goal-setting, target audience analysis, how to gauge audience expectations and ultimately how to exceed customer expectations.

Module 2 – Telephone Techniques

Course Module 2 turns attention to professional telephone techniques, outlining the key differences between in-person customer care provision and telephone communications.  Candidates explore a wide variety of request-handling techniques, the value of empathy and the way in which body language and unspoken communication in general affect and influence customer service.

Module 3 – Dealing with Difficult Customers

The professional approach to dealing with difficult customers is dissected and explored in the third module, which outlines a variety of common customer service challenges.  Candidates are introduced to the ‘Three Fs’ of quality customer service – Feel, Felt and Found – along with the six-stage problem-solving process and the importance of turning negative customer experiences into positives.

Module 4 – Solving Customers' Problems

In the final course module, candidates are guided through the process of solving customers’ problems and the core elements of the recovery process.  A variety of helpful customer service resources and tools are introduced, along with an overview of reinforcement techniques and the final key components of the total customer care package.

Payment Option

Paying in Instalments: £340(Interest FREE Instalments)

Deposit: £70

No of Instalments: 10

Each Instalment: £27

Pay in Full: (£60 Discount) £280

Course Accredition 

At the end of this course successful learners will receive a Certificate of Achievementby ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).

The course has been endorsed under the ABC Awards’ Quality Licence Scheme.  This means that OHSC has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria.  The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future.  The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector.  To this end the learning outcomes of the course have been benchmarked at Level 2  against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner. 

The course itself has been designed by OHSC to meet specific learners’ or employers’ requirements.   ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met.  A regular review of courses is carried out as part of the endorsement process.

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government.  They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF).  It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries.   As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards also offers over 600 Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Q. How does Distance / Online Learning work?

All our courses offer the flexibility of learning. These are divided into units. After each course unit the student is required to complete and submit an assignment. Students work through each unit at your own pace. There are no deadlines for completing and submitting the assignments. Tutor marks the assignment and uploads the result on the portal. The student then moves on to the next unit and this way completes the course. All the submitted work is assessed by the awarding body at the moderation stage. Recognised Certificate is issued by the awarding body.

Q. When can I start the course?

You can start the course anytime. The enrolments are continued throughout the year.

Q. What is the enrolment process?

Enrolment process is very simple. After you have chosen the course you wish to take you can just fill in an online form and we will send you invoice for the course fee. On receipt of payment we will give you course access and your course tutor will contact you as well. You can even start right now by paying the course fee online.

Q. Can I take up the course if I am not in the UK?

Yes, you can. All our courses can be taken up and completed from anywhere around the world. If you are an international student you will enjoy the same support as any other student within the UK does.

Q. How long does it take to complete the course?

This entirely depends on you that how much time you dedicate to your studies and how fast you intend to complete the course. We have provided estimated study hours for each course on the course page. You can plan your study according to your own schedule.

Q. Will I get tutor support?

Yes. all our courses come will one to one tutor support. This support is available for duration of the course. Once you will enrol on the course you will be allocated an experience tutor who will guide you throughout the course. The tutor will mark your assignments and will provide you feedback on your submitted work. You can contact your tutor through email.

Q. Can I retake the assignment if I fail it once?

Yes, In that case your tutor will ask you to resubmit your assignment and will highlight the areas where you need improvement.

Q. Is there any deadline for submitting the assignments?

No, there are no deadlines for the submission of assignments. Students work at their own pace and plan their study according to their own schedule. However you will submit one assignment at a time so that the tutor can mark one and can give you feedback. Following which you can move on to your next unit and assignment.

Q. Do I need to sit an exam at the end?

All our courses are assignment based. Your submitted work is assessed throughout the course. There is no final exam at the end.

Q. Do I need to purchase any text books?

College provides comprehensive course materials containing all the relevant information you require to complete the course. All this is all included in the course fee. However we encourage our students to undertake additional study on the topics. For further help we have provided additional supporting material on the portal. There are also useful links relevant to the course you are studying.

Q. English is not my first language can I still complete the course?

All our courses have been specially written for home study keeping in mind that our students come from all parts of the world and English is not the first language for most of them. Our course materials are written in easy to understand English. If you have basic English skills you can easily complete the course.

Q. What are the entry requirements?

There are no specific entry requirements for most of our courses. All you need to have is the motivation and commitment for completing the course.