Full Course

£99.9

£99.9

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Course Includes:
  • ci Online Study Mode
  • ci 450 Hours
  • ci Study at your own Pace
  • ci Completion Certificate

Key Aspects of Course

  • icon Level 5 Diploma
  • icon Full Online Course
  • icon CPD Approved
  • icon Employer Approved
  • icon Fully Endorsed Course
  • icon 450 Hours Training
  • icon No Entry Requirements
  • icon Boost Your Resume
  • icon Own Pace Study
  • icon Premium Course Material
  • icon Completion Certificate
Special offer

£99.9

£99.9
paygroup

Advanced Customer Service Skills Course

Take your career in customer service to the next level, with an accredited online course from Oxford Home Study Centre!  Discover what makes quality customer service the most important differentiating factor in today’s business world!  Our most advanced program to date, this endorsed Level 5 Advanced Customer Service Skills Course provides fascinating insights into the art of customer excellence!  Learn how to successively identify and anticipate customer requirements, create a business-wide customer excellence framework and use quality customer care to enhance your brand image!  Explore employee training and development for improved customer service, how to transform every negative experience into a positive and master the art of dealing with difficult customers!  Boost your outlook with an advanced customer service skills training course, brought to you exclusively by Oxford Home Study Centre!

Why Study Customer Service?

Today’s consumer expects far more than quality products and affordable prices.  Increasingly, it’s the quality of the customer support provided that determines a brand’s performance.  Research has shown that customers are almost always willing to pay more and wait longer for their needs to be satisfied, if the respective business provides superior customer support.  Worldwide, organisations spanning all sectors are constantly on the lookout for talented customer service agents to represent their businesses.  For qualified candidates, career opportunities in customer support are boundless.

Learning Outcomes
  • Mastering customer service strategies for business growth
  • Implementing service excellence strategies
  • Handling customer complaints with professionalism
  • Empowering employees to improve service delivery
  • Creating strategies to manage unprofitable customers
  • Developing advanced communication and interpersonal skills
  • Enhancing customer relationship management techniques
  • Building a customer-focused organisational culture
  • Managing challenging customer interactions effectively
  • Leveraging customer feedback to improve services
Who should learn
this course
  • Senior customer service professionals
  • Customer service managers
  • Business owners and entrepreneurs
  • Hospitality managers
  • Call centre supervisors
  • Sales and marketing professionals
  • Individuals aspiring to lead customer service teams

SYLLABUS

Module 1

Unit 1

Customer Service: An Introduction

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Module 2

Unit 2

Strategies for Understanding Your Customers

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Module 3

Unit 3

The Customer-Focused Organisation

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Module 4

Unit 4

Creating Customer Service Strategy

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Module 5

Unit 5

Customer Services: Implementing a Service Excellence Strategy

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Module 6

Unit 6

Advanced Training & Development for Effective Customer Service

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Module 7

Unit 7

Building Strong Relationship with Customers

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Module 8

Unit 8

Effective Communication

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Module 9

Unit 9

Concept of Empowerment & Ownership

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Module 10

Unit 10

The Right Way to Manage Unprofitable Customers

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Module 11

Unit 11

Handling complaints

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Module 12

Unit 12

Importance of Feedback in Customer Service

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Future market Growth
70 Billion

Expected Customer Services market growth by the end of 2026

63% Growth

Increased in growth in different learning organizations

Career opportunities

Average Salary

£24k - £42k per Annum

Hiring Companies

  • Hiring Company Logo 1
  • Hiring Company Logo 2
  • Hiring Company Logo 3
Certifications
Certificate of Readiness
certificate-detail

Certificate of Readiness

Prove your mastery of business fundamentals

Earn By: completing the three-course CORe curriculum and passing the exam

Certificate of Completion
certificate-detail

Certificate of Completion

Boost your resume with a Certificate of Completion from HBS Online

Earn By: completing this course

Learner Stories
Adrian Dungey
quote

Each assignment is delivered in an easy to read format, the content is fantastic and relevant to the study and the assignments are properly structured to fit in with the coursework.

Adrian Dungey

Jane  Thompson
quote

The information was useful and guided you in the right direction.

Jane Thompson United Kingdom

Frequently Asked Questions (FAQs)

It entirely depends on you that how much time you give to your studies and how regular you are. All of our courses are designed to be totally flexible and we impose no time limit for their completion. Therefore you can complete your studies at your own convenience.

No. we offer home study courses. You can study at your own home, in your office, library or where ever you wish, you are not required to attend any campus for your studies.

The price of each course is shown on the course page. There are no hidden costs. The stated price is the cost for the complete course including one year tutor support, course material and awarding body registration costs.

When you enrol at OHSC you are assigned a personal expert tutor, to guide and encourage you throughout your studies with the College. He or she will be available throughout your distance learning course to give you help with specific issues, and help you through difficult topics. He or she will also provide you with detailed feedback on your distance learning assignments. Your tutor will keep in touch with you on a regular basis throughout your distance learning course to check on your progress and give you encouragement and advice. You can also speak to your friendly and helpful student adviser who will be ready to answer any queries about the course you might have.

We have students studying with us from around the world. You can study with us where ever you are in the World.

There are no fixed dates for completing and submitting the assignments. This is to give you a flexible study experience to suit your life style. However we recommend that a student should submit an assignment after every 3 to 4 weeks to complete the course on time. 

You can apply online by completing Apply Online form on our website.You can also enrol on most courses online: just click "enrol now" and then proceed to checkout.  

Your course will not expire, and it will not become invalid until you have successfully completed it. If you need to take a short break from your study, you can do so by informing your tutor about it.

Yes, you can pay your fee in interest free monthly instalments.

Online customer service is a top priority for all eCommerce businesses and anyone who uses a website to represent their business.  Today’s consumer expects and demands only the highest-quality customer service when shopping online, or doing business with any company with an online presence.

The key to providing outstanding online customer service lies in showing customers the same priority you would in a conventional store or office. This means being courteous and available at all times, responding quickly to questions, treating every interaction as a priority and ensuring every customer leaves satisfied.

The term 'online customer service’ is used in reference to any service provided to help, support and advise customers via digital channels.  This extends to a wide variety of different types of customer support, including real-time live chat, email support, social media support, publishing FAQ pages and communicating via Skype.

A good customer service training course will always focus predominantly on the ‘Three Ps’ of excellent customer service - professionalism, patience and putting people first.  In addition, an effective customer service training course will emphasise the importance of both soft skills and hard skills to succeed in a customer service setting.

Choosing the best customer service course means first establishing your objectives and determining what you intend to get out of the course. We offer a wide variety of endorsed courses from entry-level awards to diploma-level customer service programs.  All of which are 100% self-paced for maximum flexibility.

All of our courses are delivered 100% online, with no classroom time or in-person meetings involved.  All course materials and assignments are delivered via our dynamic online learning platform, where you can access, download and print the materials for your course. On-demand tutor support is also available throughout your studies.

You will be provided with a free certificate of completion by e-mail, once you have successfully completed your course.  This certificate provides proof of your knowledge and skills, and could therefore be useful in supporting your CV.  Endorsed certificates and diplomas are available at an additional cost.

We offer a wide range of free online certificate programmes covering a variety of disciplines.  All of which are 100% free to take from anywhere in the world, complete with all course materials and study aids included as standard. Browse our free online certificate programmes online, or call anytime to learn more.