Full Course
£99.9
£99.9Course Includes:
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Online Study Mode
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200 Recommended Study Hours
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Study at your own Pace
-
Completion Certificate
Key Aspects of Course
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Level 5 Diploma
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Full Online Course
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CPD Approved
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Employer Approved
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Fully Endorsed Course
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450 Hours Training
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No Entry Requirements
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Boost Your Resume
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Own Pace Study
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Premium Course Material
-
Completion Certificate
£99.9
£99.9Online Call Centre Training
As the very frontline representatives of any brand or business, call centres workers face unique challenges. The first point of contact and often the only point of contact for so many customers, the call centre employee carries the reputation of the business on their shoulders. Their actions and performance will therefore directly influence and impact the success or otherwise of the business as a whole. Just as outstanding call centre teams help build world-class businesses, substandard teams can put the brand’s entire future in jeopardy.
This online call centre training course, has been created for those looking to take existing call centre careers to the next level, or explore a dynamic new career path. Demand for those with superior-level call-handling skills has never been higher on a global basis. Businesses at all levels are fundamentally dependent on strong customer service teams to both operate and build/maintain strong reputations. Armed with advanced practical call centre skills and theoretical knowledge, successful candidates will find this certificate invaluable in advancing their career prospects.
Over the course of seven modules of this call centre certificate course, candidates are gradually guided through a series of essential communication techniques and strategies. Along with an overview of identifying customer needs and asking the right questions, course content also explores telesales, creating a script, dealing with difficult customers and how to succeed in telephone negotiations.
- Mastering verbal communication techniques for customer interactions
- Asking effective questions to identify customer requirements
- Developing and implementing effective call scripts
- Strategies for handling challenging and difficult customers
- Understanding different types of customers and their needs
- Selling products and services over the phone
- Negotiation skills for customer satisfaction and retention
this course
- Aspiring call center agents
- Customer service representatives
- Sales professionals
- Team leaders and supervisors in call centers
- Business owners managing customer support teams
- Individuals looking to improve their communication and negotiation skills
SYLLABUS
Module 1
Module 1
Verbal Communication Techniques
Module 2
Module 2
Who Are Your Customers?
Module 3
Module 3
Asking the Right Questions
Module 4
Module 4
Sales by Phone
Module 5
Module 5
Developing a Script
Module 6
Module 6
Negotiation Techniques
Module 7
Module 7
Dealing with Difficult Customers
Expected Customer Services market growth by the end of 2026
Increased in growth in different learning organizations
Average Salary
£24k - £42k per Annum
Hiring Companies
Frequently Asked Questions (FAQs)
It entirely depends on you that how much time you give to your studies and how regular you are. All of our courses are designed to be totally flexible and we impose no time limit for their completion. Therefore you can complete your studies at your own convenience.
No. we offer home study courses. You can study at your own home, in your office, library or where ever you wish, you are not required to attend any campus for your studies.
The price of each course is shown on the course page. There are no hidden costs. The stated price is the cost for the complete course including one year tutor support, course material and awarding body registration costs.
When you enrol at OHSC you are assigned a personal expert tutor, to guide and encourage you throughout your studies with the College. He or she will be available throughout your distance learning course to give you help with specific issues, and help you through difficult topics. He or she will also provide you with detailed feedback on your distance learning assignments. Your tutor will keep in touch with you on a regular basis throughout your distance learning course to check on your progress and give you encouragement and advice. You can also speak to your friendly and helpful student adviser who will be ready to answer any queries about the course you might have.
We have students studying with us from around the world. You can study with us where ever you are in the World.
There are no fixed dates for completing and submitting the assignments. This is to give you a flexible study experience to suit your life style. However we recommend that a student should submit an assignment after every 3 to 4 weeks to complete the course on time.
You can apply online by completing Apply Online form on our website.You can also enrol on most courses online: just click "enrol now" and then proceed to checkout.
Your course will not expire, and it will not become invalid until you have successfully completed it. If you need to take a short break from your study, you can do so by informing your tutor about it.
Yes, you can pay your fee in interest free monthly instalments.
Online customer service is a top priority for all eCommerce businesses and anyone who uses a website to represent their business. Today’s consumer expects and demands only the highest-quality customer service when shopping online, or doing business with any company with an online presence.
The key to providing outstanding online customer service lies in showing customers the same priority you would in a conventional store or office. This means being courteous and available at all times, responding quickly to questions, treating every interaction as a priority and ensuring every customer leaves satisfied.
The term 'online customer service’ is used in reference to any service provided to help, support and advise customers via digital channels. This extends to a wide variety of different types of customer support, including real-time live chat, email support, social media support, publishing FAQ pages and communicating via Skype.
A good customer service training course will always focus predominantly on the ‘Three Ps’ of excellent customer service - professionalism, patience and putting people first. In addition, an effective customer service training course will emphasise the importance of both soft skills and hard skills to succeed in a customer service setting.
Choosing the best customer service course means first establishing your objectives and determining what you intend to get out of the course. We offer a wide variety of endorsed courses from entry-level awards to diploma-level customer service programs. All of which are 100% self-paced for maximum flexibility.
All of our courses are delivered 100% online, with no classroom time or in-person meetings involved. All course materials and assignments are delivered via our dynamic online learning platform, where you can access, download and print the materials for your course. On-demand tutor support is also available throughout your studies.
You will be provided with a free certificate of completion by e-mail, once you have successfully completed your course. This certificate provides proof of your knowledge and skills, and could therefore be useful in supporting your CV. Endorsed certificates and diplomas are available at an additional cost.
We offer a wide range of free online certificate programmes covering a variety of disciplines. All of which are 100% free to take from anywhere in the world, complete with all course materials and study aids included as standard. Browse our free online certificate programmes online, or call anytime to learn more.
Full Course
£99.9
£99.9Course Includes:
-
Online Study Mode
-
200 Recommended Study Hours
-
Study at your own Pace
-
Completion Certificate
Key Aspects of Course
-
Full Online Course
-
CPD Approved
-
Employer Approved
-
Fully Endorsed Course
-
No Entry Requirements
-
Boost Your Resume
-
Own Pace Study
-
Premium Course Material
-
Completion Certificate
£99.9
£99.9