Customer Service Course
In today’s business world, customer service is just as important as both product quality and value for money. Contemporary consumers are no longer willing to deal with brands, businesses and organisations that do not deliver the elite service standards now seen as the norm. Poor customer service has the potential to inflict irreparable damage on the reputation of any brand or business. At the opposite end of the scale, superior customer service can be the most crucial element of all in building a hugely successful enterprise.
This Customer Service Course from Oxford Home Study College guides you through a series of important lessons on becoming a better customer service provider. Whether already working in such a capacity or in the process of seeking work, you’ll gain invaluable knowledge and a much deeper understanding of both customer expectations and delivery of higher standards.
Over the course of three insightful units, you will investigate the most important elements of the customer service package, crucial strategies for understanding customer expectations, the importance of impeccable communication skills and how to deal with problematic customers.
Upon completion, you will have the opportunity to apply for an accredited and recognised ABC Awards certificate to enhance your CV and employment prospects.
This online Customer Service Training Course consists of the following three units:
Unit 1 – What is Customer Service?
In the opening course unit, candidates explore both the definition of customer service and the most important elements that make up the customer service package. Course content covers meeting customer expectations, developing a deeper understanding of primary target audiences and a breakdown of personal vision statements.
Unit 2 – Communication Skills
Course Unit 2 turns attention to communication skills, detailing the way in which quality communication can make the difference between substandard and superior customer service. Candidates explore a variety of useful telephonic techniques, strategies for effectively handling everyday requests and why empathy is of such value and importance.
Unit 3 – Dealing with Difficult Customers
Bringing the course to a close, Unit 3 shifts focus to challenging customers and dealing with difficult situations in a customer service environment. Key subtopics covered include the importance of controlled assertiveness, working with various different types of people, conflict-reduction strategies, problem solving skills and how to manage personal stress.
Free certificate courses are available in various subject areas. You can choose a free customer service course today to start with.
Paying in Instalments: £140 (Interest FREE Instalments)
No of Instalments: 12
Each Instalment: £10
Pay in Full: (£41 Discount) £99
At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.