Customer Service Course

Course Content

This online Customer Service Training Course consists of the following three units:

Unit 1 – What is Customer Service?

In the opening course unit, candidates explore both the definition of customer service and the most important elements that make up the customer service package.  Course content covers meeting customer expectations, developing a deeper understanding of primary target audiences and a breakdown of personal vision statements.

Unit 2 – Communication Skills

Course Unit 2 turns attention to communication skills, detailing the way in which quality communication can make the difference between substandard and superior customer service.  Candidates explore a variety of useful telephonic techniques, strategies for effectively handling everyday requests and why empathy is of such value and importance.

Unit 3 – Dealing with Difficult Customers

Bringing the course to a close, Unit 3 shifts focus to challenging customers and dealing with difficult situations in a customer service environment. Key subtopics covered include the importance of controlled assertiveness, working with various different types of people, conflict-reduction strategies, problem solving skills and how to manage personal stress.

Free certificate courses are available in various subject areas. You can choose a free customer service course today to start with.

Payment Options

Paying in Instalments: £140 (Interest FREE Instalments)

Deposit: £20

No of Instalments: 12

Each Instalment: £10

Pay in Full: (£41 Discount) £99

Course Accreditation

At the end of this course successful learners will receive a Certificate of Achievementfrom ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Oxford home study centre has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 1 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Oxford home study centre to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.