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  3. Certificate in Customer Services QLS Level 1
Certificate in Customer Services QLS Level 1
Course at QLS Level 1
Endorsement Endorsed by Quality Licence Scheme
Study Method Online Learning
Course Duration 80 hrs
Entry Requirements There are no particular entry requirements
Start Date Ongoing
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Course Fee: £ 99.9
OHSC

Customer Service Course

In today’s business world, customer service is just as important as both product quality and value for money.  Contemporary consumers are no longer willing to deal with brands, businesses and organisations that do not deliver the elite service standards now seen as the norm. Poor customer service has the potential to inflict irreparable damage on the reputation of any brand or business. At the opposite end of the scale, superior customer service can be the most crucial element of all in building a hugely successful enterprise. 

This Customer Service Course from Oxford Home Study College guides you through a series of important lessons on becoming a better customer service provider.  Whether already working in such a capacity or in the process of seeking work, you’ll gain invaluable knowledge and a much deeper understanding of both customer expectations and delivery of higher standards.

Over the course of three insightful units, you will investigate the most important elements of the customer service package, crucial strategies for understanding customer expectations, the importance of impeccable communication skills and how to deal with problematic customers.

Upon completion, you will have the opportunity to apply for an accredited and recognised ABC Awards certificate to enhance your CV and employment prospects.  

Course Content

This online Customer Service Training Course consists of the following three units:

Unit 1 – What is Customer Service?

In the opening course unit, candidates explore both the definition of customer service and the most important elements that make up the customer service package.  Course content covers meeting customer expectations, developing a deeper understanding of primary target audiences and a breakdown of personal vision statements.

Unit 2 – Communication Skills

Course Unit 2 turns attention to communication skills, detailing the way in which quality communication can make the difference between substandard and superior customer service.  Candidates explore a variety of useful telephonic techniques, strategies for effectively handling everyday requests and why empathy is of such value and importance.

Unit 3 – Dealing with Difficult Customers

Bringing the course to a close, Unit 3 shifts focus to challenging customers and dealing with difficult situations in a customer service environment. Key subtopics covered include the importance of controlled assertiveness, working with various different types of people, conflict-reduction strategies, problem solving skills and how to manage personal stress.

Free certificate courses are available in various subject areas. You can choose a free customer service course today to start with.

OHSC Certificate of Completion - Digital certificate

Digital certificate - Included.

Quality Licence Scheme Certificate of Completion - Hard copy certificate

Hard copy certificate - £85

Note: A nominal fee of £9.99 covers the delivery charge within the United Kingdom and a nominal fee of £19.99 covers the delivery charge outside the United Kingdom.


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Frequently Asked Questions

Online customer service is a top priority for all eCommerce businesses and anyone who uses a website to represent their business.  Today’s consumer expects and demands only the highest-quality customer service when shopping online, or doing business with any company with an online presence.

The key to providing outstanding online customer service lies in showing customers the same priority you would in a conventional store or office. This means being courteous and available at all times, responding quickly to questions, treating every interaction as a priority and ensuring every customer leaves satisfied.

The term 'online customer service’ is used in reference to any service provided to help, support and advise customers via digital channels.  This extends to a wide variety of different types of customer support, including real-time live chat, email support, social media support, publishing FAQ pages and communicating via Skype.

A good customer service training course will always focus predominantly on the ‘Three Ps’ of excellent customer service - professionalism, patience and putting people first.  In addition, an effective customer service training course will emphasise the importance of both soft skills and hard skills to succeed in a customer service setting.

Choosing the best customer service course means first establishing your objectives and determining what you intend to get out of the course. We offer a wide variety of endorsed courses from entry-level awards to diploma-level customer service programs.  All of which are 100% self-paced for maximum flexibility.

All of our courses are delivered 100% online, with no classroom time or in-person meetings involved.  All course materials and assignments are delivered via our dynamic online learning platform, where you can access, download and print the materials for your course. On-demand tutor support is also available throughout your studies.

You will be provided with a free certificate of completion by e-mail, once you have successfully completed your course.  This certificate provides proof of your knowledge and skills, and could therefore be useful in supporting your CV.  Endorsed certificates and diplomas are available at an additional cost.

We offer a wide range of free online certificate programmes covering a variety of disciplines.  All of which are 100% free to take from anywhere in the world, complete with all course materials and study aids included as standard. Browse our free online certificate programmes online, or call anytime to learn more.