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Certificate in Customer Services QLS Level 1

Course at QLS	Level 1
Endorsement	Endorsed by Quality Licence Scheme
Study Method	Online Learning
Course Duration	80 hrs
Entry Requirements	There are no particular entry requirements
Start Date	Ongoing

Pay in Full

Get £ 98 Discount when you pay in full.

Discounted Fee: £ 140.00 £ 42

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Pay in Instalments

£ 8 Deposit & 12 payments of £ 4 / Month

Total Fee: £ 140 £ 56

Customer Service Course

In today’s business world, customer service is just as important as both product quality and value for money. Contemporary consumers are no longer willing to deal with brands, businesses and organisations that do not deliver the elite service standards now seen as the norm. Poor customer service has the potential to inflict irreparable damage on the reputation of any brand or business. At the opposite end of the scale, superior customer service can be the most crucial element of all in building a hugely successful enterprise.

This Customer Service Course from Oxford Home Study College guides you through a series of important lessons on becoming a better customer service provider. Whether already working in such a capacity or in the process of seeking work, you’ll gain invaluable knowledge and a much deeper understanding of both customer expectations and delivery of higher standards.

Over the course of three insightful units, you will investigate the most important elements of the customer service package, crucial strategies for understanding customer expectations, the importance of impeccable communication skills and how to deal with problematic customers.

Upon completion, you will have the opportunity to apply for an accredited and recognised ABC Awards certificate to enhance your CV and employment prospects.

Course Content

This online Customer Service Training Course consists of the following three units:

Unit 1 – What is Customer Service?

In the opening course unit, candidates explore both the definition of customer service and the most important elements that make up the customer service package. Course content covers meeting customer expectations, developing a deeper understanding of primary target audiences and a breakdown of personal vision statements.

Unit 2 – Communication Skills

Course Unit 2 turns attention to communication skills, detailing the way in which quality communication can make the difference between substandard and superior customer service. Candidates explore a variety of useful telephonic techniques, strategies for effectively handling everyday requests and why empathy is of such value and importance.

Unit 3 – Dealing with Difficult Customers

Bringing the course to a close, Unit 3 shifts focus to challenging customers and dealing with difficult situations in a customer service environment. Key subtopics covered include the importance of controlled assertiveness, working with various different types of people, conflict-reduction strategies, problem solving skills and how to manage personal stress.

Free certificate courses are available in various subject areas. You can choose a free customer service course today to start with.

Payment Options

Paying in Instalments: £140 (Interest FREE Instalments)

Deposit: £20

No of Instalments: 12

Each Instalment: £10

Pay in Full: (£41 Discount) £99

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Customer Service Diploma Get your career on the right track starting today, with this advanced Level 6 Customer Service...

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someone told me about the quality of education and course material at Oxford Home Study College, and when i registered with OHSC this came true that these people are the best out there....

David Rachine