Full Course
£74
£18560% OFF
Course Includes:
-
Online Study Mode
-
200 Recommended Study Hours
-
Study at your own Pace
-
Completion Certificate
Special offer
£74
£185Customer Service Certificate Online
Learning Outcomes
- Effective communication and interpersonal skills
- Handling complaints and conflict resolution
- Problem-solving and decision-making in service settings
- Teamwork and collaboration in service environments
- Managing customer expectations and satisfaction
- Customer relationship management techniques
- Professional conduct and customer care standards
- Building customer loyalty and trust
Who should learn
this course
this course
- Aspiring customer service professionals
- Customer service representatives
- Call centre agents
- Retail associates
- Hospitality staff
- Client relationship executives
- Office administrators
- Individuals seeking professional certification in customer service
SYLLABUS
Module 1
Module 1
Foundations of Modern Customer Service
Module 2
Module 2
Understanding Customer Behaviour & Expectations
Module 3
Module 3
Communication Excellence in Customer Service
Module 4
Module 4
CRM and Digital Tools for Customer Service
Certifications
Certification — 100% Included
CPD Accredited PDF Certificate (Digital Certificate Included)
Endorsed QLS Certificate – PDF
No Hidden Fees — ever
Full Course
£74
£18560% OFF
Course Includes:
-
Online Study Mode
-
200 Recommended Study Hours
-
Study at your own Pace
-
Completion Certificate
Key Aspects of Course
-
Full Online Course -
CPD Approved -
Employer Approved -
Fully Endorsed Course -
No Entry Requirements -
Boost Your Resume -
Own Pace Study -
Premium Course Material -
Completion Certificate
Special offer
£74
£185