Full Course
£99.9
£99.9Course Includes:
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Online Study Mode
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200 Recommended Study Hours
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Study at your own Pace
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Completion Certificate
Key Aspects of Course
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Level 5 Diploma
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Full Online Course
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CPD Approved
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Employer Approved
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Fully Endorsed Course
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450 Hours Training
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No Entry Requirements
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Boost Your Resume
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Own Pace Study
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Premium Course Material
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Completion Certificate
£99.9
£99.9Customer Service Certificate Online
Irrespective of size or purpose, every contemporary business in the world relies on outstanding customer service provision. With such ferocious competition spanning every modern sector, it is often customer commitment and reputation that determine a brand’s strength, position and long-term viability. Above and beyond any products or primary services, it is the way a business approaches and treats its valuable customers that will determine its success. Unsurprisingly, business leaders are constantly on the lookout for those with outstanding-quality customer service skills, for whom potential career options are near-limitless.
This customer service certificate online, has been designed for those looking to take their own service skills to the next level and beyond. Rather than simply focusing on the provision of quality service, this six-module course helps candidates better-understand how to identify, pre-empt and exceed customer expectations, every time. Consumer audiences have never been more demanding with regard to the service standards expected – higher-level service skills have become business commodities worth their weight in gold.
Course content on this customer service certification online, begins with an overview of contemporary customer service, guiding candidates through the identification, confirmation and meeting of an audience’s needs. How to build and maintain a culture of customer service excellence is also outlined, along with the provision of essential staff training and how to proactively approach challenging situations/customers.
- Understanding the importance of customer service
- Developing effective customer service strategies
- Handling difficult customers and resolving conflicts
- Enhancing communication and interpersonal skills
- Identifying and meeting customer needs
- Maintaining service excellence and quality
- Building strong customer relationships
this course
- Customer service representatives
- Retail staff
- Hospitality professionals
- Frontline employees
- Call centre agents
- Team leaders and supervisors
- Individuals looking to improve their customer service skills
SYLLABUS
Module 1
Module 1
The Importance of Customer Service
Module 2
Module 2
Identifying Customer Needs
Module 3
Module 3
Developing Customer Service Strategies
Module 4
Module 4
Maintaining Service Excellence
Module 5
Module 5
Training for Customer Service
Module 6
Module 6
Dealing with Difficult Customers
Expected Customer Services market growth by the end of 2026
Increased in growth in different learning organizations
Average Salary
£24k - £42k per Annum
Hiring Companies
Certifications

Certificate of Readiness
Prove your mastery of business fundamentals
Earn By: completing the three-course CORe curriculum and passing the exam

Certificate of Completion
Boost your resume with a Certificate of Completion from HBS Online
Earn By: completing this course
Learner Stories
Frequently Asked Questions (FAQs)
It entirely depends on you that how much time you give to your studies and how regular you are. All of our courses are designed to be totally flexible and we impose no time limit for their completion. Therefore you can complete your studies at your own convenience.
No. we offer home study courses. You can study at your own home, in your office, library or where ever you wish, you are not required to attend any campus for your studies.
The price of each course is shown on the course page. There are no hidden costs. The stated price is the cost for the complete course including one year tutor support, course material and awarding body registration costs.
When you enrol at OHSC you are assigned a personal expert tutor, to guide and encourage you throughout your studies with the College. He or she will be available throughout your distance learning course to give you help with specific issues, and help you through difficult topics. He or she will also provide you with detailed feedback on your distance learning assignments. Your tutor will keep in touch with you on a regular basis throughout your distance learning course to check on your progress and give you encouragement and advice. You can also speak to your friendly and helpful student adviser who will be ready to answer any queries about the course you might have.
We have students studying with us from around the world. You can study with us where ever you are in the World.
There are no fixed dates for completing and submitting the assignments. This is to give you a flexible study experience to suit your life style. However we recommend that a student should submit an assignment after every 3 to 4 weeks to complete the course on time.
You can apply online by completing Apply Online form on our website.You can also enrol on most courses online: just click "enrol now" and then proceed to checkout.
Your course will not expire, and it will not become invalid until you have successfully completed it. If you need to take a short break from your study, you can do so by informing your tutor about it.
Yes, you can pay your fee in interest free monthly instalments.
Online customer service is a top priority for all eCommerce businesses and anyone who uses a website to represent their business. Today’s consumer expects and demands only the highest-quality customer service when shopping online, or doing business with any company with an online presence.
The key to providing outstanding online customer service lies in showing customers the same priority you would in a conventional store or office. This means being courteous and available at all times, responding quickly to questions, treating every interaction as a priority and ensuring every customer leaves satisfied.
The term 'online customer service’ is used in reference to any service provided to help, support and advise customers via digital channels. This extends to a wide variety of different types of customer support, including real-time live chat, email support, social media support, publishing FAQ pages and communicating via Skype.
A good customer service training course will always focus predominantly on the ‘Three Ps’ of excellent customer service - professionalism, patience and putting people first. In addition, an effective customer service training course will emphasise the importance of both soft skills and hard skills to succeed in a customer service setting.
Choosing the best customer service course means first establishing your objectives and determining what you intend to get out of the course. We offer a wide variety of endorsed courses from entry-level awards to diploma-level customer service programs. All of which are 100% self-paced for maximum flexibility.
All of our courses are delivered 100% online, with no classroom time or in-person meetings involved. All course materials and assignments are delivered via our dynamic online learning platform, where you can access, download and print the materials for your course. On-demand tutor support is also available throughout your studies.
You will be provided with a free certificate of completion by e-mail, once you have successfully completed your course. This certificate provides proof of your knowledge and skills, and could therefore be useful in supporting your CV. Endorsed certificates and diplomas are available at an additional cost.
We offer a wide range of free online certificate programmes covering a variety of disciplines. All of which are 100% free to take from anywhere in the world, complete with all course materials and study aids included as standard. Browse our free online certificate programmes online, or call anytime to learn more.
Full Course
£99.9
£99.9Course Includes:
-
Online Study Mode
-
200 Recommended Study Hours
-
Study at your own Pace
-
Completion Certificate
Key Aspects of Course
-
Full Online Course
-
CPD Approved
-
Employer Approved
-
Fully Endorsed Course
-
No Entry Requirements
-
Boost Your Resume
-
Own Pace Study
-
Premium Course Material
-
Completion Certificate
£99.9
£99.9