Customer Service Certificate Online

This customer service online course,  is delivered over six in-depth modules:

Module 1 – The Importance of Customer Service

The opening course module begins with an exploration of contemporary customer service from a modern business perspective.  Candidates investigate the true importance and value of customer service, along with the core elements of high-quality customer service and the way in which everyday service-provision contributes to overall business success.

Module 2 – Identifying Customer Needs

In the second module, candidates begin to build a better understanding of how to both identify and pre-empt the needs of customers.  The value of exceeding customer expectations is explored, along with a series of techniques and strategies for analysing and pinpointing the needs/expectations of any given target audience.

Module 3 – Developing Customer Service Strategies

Course content in Module 3 switches focus to customer service strategy development – essentially the creation of a customer-excellence-focused working culture.  How team members at various levels contribute to customer-excellence is explored, along with where mission statements and the overall vision of the business fit into the strategy.

Module 4 – Maintaining Service Excellence

The fourth course module guides candidates through a series of strategies and core considerations for maintaining service excellence consistently and permanently.  Along with an overview of ongoing coaching and team-support requirements, candidates learn how a successful customer service strategy can be put to use for marketing purposes.

Module 5 – Training for Customer Service

Training and development continue as the primary theme in Module 5, which introduces candidates to effective training strategies with customer-excellence as the primary focus.  Course content outlines a series of effective training methods/strategies, along with how to successfully and accurately identify and meet a team’s training requirements.

Module 6 – Dealing with Difficult Customers

Bringing the course to a conclusion, Module 6 guides candidates through a series of common challenges and difficult situations in customer service settings.  Candidates explore a number of related subtopics, including customer value assessment strategies, customer behaviour analysis and how to bring difficult customers around for the benefit of the business.

Grab the opportunity to develop your customer service skills by studying from home. Take a start with free certificate courses. Free customer service course is a short course which is absolutely free to study.

OHSC Certificate of Completion - Digital certificate

Digital certificate - Included.

Quality Licence Scheme Certificate of Completion - Hard copy certificate

Hard copy certificate - £85

Note: A nominal fee of £9.99 covers the delivery charge within the United Kingdom and a nominal fee of £19.99 covers the delivery charge outside the United Kingdom.