Full Course
£74
£18560% OFF
Course Includes:
-
Online Study Mode
-
200 Recommended Study Hours
-
Study at your own Pace
-
Completion Certificate
Special offer
£74
£185Customer Service Certificate Online
Learning Outcomes
- Effective communication and interpersonal skills
- Handling complaints and conflict resolution
- Problem-solving and decision-making in service settings
- Teamwork and collaboration in service environments
- Managing customer expectations and satisfaction
- Customer relationship management techniques
- Professional conduct and customer care standards
- Building customer loyalty and trust
Who should learn
this course
this course
- Aspiring customer service professionals
- Customer service representatives
- Call centre agents
- Retail associates
- Hospitality staff
- Client relationship executives
- Office administrators
- Individuals seeking professional certification in customer service
Syllabus
Module 1
Foundations of Modern Customer Service
Module 2
Understanding Customer Behaviour & Expectations
Module 3
Communication Excellence in Customer Service
Module 4
CRM and Digital Tools for Customer Service
Certifications
After successfully completing our Certificate in Customer Services QLS Level 3, we will provide you with both a QLS-endorsed certificate and a CPD-accredited certificate in PDF format. The cost of both digital certificates is already included in your course price, so you will not need to make any separate payment to receive them.
Full Course
£74
£18560% OFF
Course Includes:
-
Online Study Mode
-
200 Recommended Study Hours
-
Study at your own Pace
-
Completion Certificate
Key Aspects of Course
-
Study Fully Online -
CPD Certificate Included -
Tutor Support Included -
QLS Certificate Included -
Clear Entry Criteria -
Practical Learning -
Study at Your Pace -
Quality Course Materials -
Online Assessments
Special offer
£74
£185