Customer Service Certificate Online.

This customer service online course,  is delivered over six in-depth modules:

Module 1 – The Importance of Customer Service

The opening course module begins with an exploration of contemporary customer service from a modern business perspective.  Candidates investigate the true importance and value of customer service, along with the core elements of high-quality customer service and the way in which everyday service-provision contributes to overall business success.

Module 2 – Identifying Customer Needs

In the second module, candidates begin to build a better understanding of how to both identify and pre-empt the needs of customers.  The value of exceeding customer expectations is explored, along with a series of techniques and strategies for analysing and pinpointing the needs/expectations of any given target audience.

Module 3 – Developing Customer Service Strategies

Course content in Module 3 switches focus to customer service strategy development – essentially the creation of a customer-excellence-focused working culture.  How team members at various levels contribute to customer-excellence is explored, along with where mission statements and the overall vision of the business fit into the strategy.

Module 4 – Maintaining Service Excellence

The fourth course module guides candidates through a series of strategies and core considerations for maintaining service excellence consistently and permanently.  Along with an overview of ongoing coaching and team-support requirements, candidates learn how a successful customer service strategy can be put to use for marketing purposes.

Module 5 – Training for Customer Service

Training and development continue as the primary theme in Module 5, which introduces candidates to effective training strategies with customer-excellence as the primary focus.  Course content outlines a series of effective training methods/strategies, along with how to successfully and accurately identify and meet a team’s training requirements.

Unit 6 – Dealing with Difficult Customers

Bringing the course to a conclusion, Module 6 guides candidates through a series of common challenges and difficult situations in customer service settings.  Candidates explore a number of related subtopics, including customer value assessment strategies, customer behaviour analysis and how to bring difficult customers around for the benefit of the business.

Grab the opportunity to develop your customer service skills by studying from home. Take a start with free certificate courses. Free customer service course is a short course which is absolutely free to study.

Payment Option

Paying in Instalments: £385(Interest FREE Instalments)

Deposit: £85

No of Instalments: 12

Each Instalment: £25

Pay in Full: (£75 Discount) £310

Course Accreditation

At the end of this course successful learners will receive a Certificate of Achievementfrom ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Oxford home study centre has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Oxford home study centre to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.