| Course at QLS | Level 5 |
| Endorsement | Endorsed by Quality Licence Scheme |
| Study Method | Online |
| Course Duration | 450 Hours |
| Entry Requirements | There are no particular entry requirements |
| Start Date | Ongoing |
Fast-track your customer service career and climb the leadership ladder, with this exclusive CRM Course Online. Oxford Home Study Centre is proud to offer this fully endorsed Customer Relationship Management Diploma (CRM), now open for enrolment with no fixed study schedules. Our self-paced courses are suitable for even the busiest lifestyles, complete with all study aids and on-demand tutor support throughout. This advanced Level 5 CRM Diploma covers such topics as customer retention strategies, the different approaches to CRM, the key to building lasting customer relationships, the right way to manage unprofitable customers, leveraging the value of all types of feedback and more. Browse our full range of CRM courses online, or reach out to a member of our student support team if you have any questions.
For today’s business, nothing matters more than building and maintaining strong customer relationships. The art of effective customer relationship management (CRM) lies in taking the time to get to know your target audience on a deeper level. It is only possible to meet or exceed customer expectations after finding out exactly what they are. This means carefully assessing customers’ wants, needs, preferences and behaviours, building a picture of who they are, what they do and why they choose certain products over others. Ultimately, all activities that fall within CRM are performed with the same objective in mind - total customer satisfaction. When a customer leaves with a positive impression, they are far more likely to return and bring others with them. In short, when a CRM strategy is effective, everybody wins.
Oxford Home Study Centre offers a diverse range of endorsed online courses for affordable distance learning. This is a self-paced Customer Relationship Management Diploma at Level 5, delivered over the course of 12 detailed modules with online assessments:
Paying in Instalments: £640(interest FREE Instalments)
Deposit: £160
No of Instalments: 12
Each Instalment: £40
Pay in Full: (£100 Discount) £540
At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
A detailed knowledge and understanding of key CRM concepts is essential for anyone who works in customer service. More specifically, anyone intent on climbing the leadership ladder and furthering their career prospects. Small and large businesses worldwide are constantly on the lookout for talented CRM experts to add to their ranks. Likewise, anyone looking to run their own business more effectively could find the teachings of this course invaluable. However ambitious your career goals may be, this Level 5 CRM Diploma could help you achieve them.
Who is this course for?
Oxford Home Study Centre specialises in flexible and affordable online training programs for career-focused candidates. Our endorsed Level 5 CRM Diploma was created by a team of industry experts with the following applicants in mind:
Enrolment is open 365 days a year, making now the perfect time to get started. Sign up with Oxford Home Study Centre today, or call anytime to learn more about this endorsed Level 5 CRM Diploma.
