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  3. Customer Relationship Management (CRM) Diploma QLS Level 5
Customer Relationship Management (CRM) Diploma QLS Level 5
Course at QLS Level 5
Endorsement Endorsed by Quality Licence Scheme
Study Method Online
Course Duration 450 Hours
Entry Requirements There are no particular entry requirements
Start Date Ongoing
Enrol Now
Course Fee: £ 99.9

CRM Course Online

Fast-track your customer service career and climb the leadership ladder, with this exclusive CRM Course Online.  Oxford Home Study Centre is proud to offer this fully endorsed Customer Relationship Management Diploma (CRM), now open for enrolment with no fixed study schedules. Our self-paced courses are suitable for even the busiest lifestyles, complete with all study aids and on-demand tutor support throughout.  This advanced Level 5 CRM Diploma covers such topics as customer retention strategies, the different approaches to CRM, the key to building lasting customer relationships, the right way to manage unprofitable customers, leveraging the value of all types of feedback and more.  Browse our full range of CRM courses online, or reach out to a member of our student support team if you have any questions.

OHSC CRM Course Online Fast-track your customer service career and climb the leadership ladder, with this exclusive CRM Course Online.  Oxford Home Study Centre is proud to offer this fully endorsed Customer Relationship Management Diploma (CRM), now open for enrolment with no fixed study schedules. Our self-paced courses are suitable for even the busiest lifestyles, complete with all study aids and on-demand tutor support throughout.  This advanced Level 5 CRM Diploma covers such topics as customer retention strategies, the different approaches to CRM, the key to building lasting customer relationships, the right way to manage unprofitable customers, leveraging the value of all types of feedback and more.  Browse our full range of CRM courses online, or reach out to a member of our student support team if you have any questions.

Why Study Customer Relationship Management (CRM)?

For today’s business, nothing matters more than building and maintaining strong customer relationships. The art of effective customer relationship management (CRM) lies in taking the time to get to know your target audience on a deeper level.  It is only possible to meet or exceed customer expectations after finding out exactly what they are.  This means carefully assessing customers’ wants, needs, preferences and behaviours, building a picture of who they are, what they do and why they choose certain products over others.  Ultimately, all activities that fall within CRM are performed with the same objective in mind - total customer satisfaction.  When a customer leaves with a positive impression, they are far more likely to return and bring others with them.  In short, when a CRM strategy is effective, everybody wins.

Oxford Home Study Centre offers a diverse range of endorsed online courses for affordable distance learning.  This is a self-paced Customer Relationship Management Diploma at Level 5, delivered over the course of 12 detailed modules with online assessments:

  • Module 1 - Introduction to Customer Service
  • Module 2 - Understanding Your Customers
  • Module 3 - Creating Customer Service Strategy
  • Module 4 - Implementing Customer Service Strategy
  • Module 5 - Types and Benefits of CRM
  • Module 6 - Strategies For Customer Retention
  • Module 7 - Building the Right Team For CRM
  • Module 8 - Evaluating and Reviewing CRM Programme
  • Module 9 - Building Strong Relationships with Customers
  • Module 10 - The Right Way to Mange Unprofitable Customers
  • Module 11 - Handling Complaints
  • Module 12 - Importance of Feedback in Customer Service

OHSC Certificate of Completion - Digital certificate

Digital certificate - Included.

Quality Licence Scheme Certificate of Completion - Hard copy certificate

Hard copy certificate - £85

Note: A nominal fee of £9.99 covers the delivery charge within the United Kingdom and a nominal fee of £19.99 covers the delivery charge outside the United Kingdom.

A detailed knowledge and understanding of key CRM concepts is essential for anyone who works in customer service.  More specifically, anyone intent on climbing the leadership ladder and furthering their career prospects.  Small and large businesses worldwide are constantly on the lookout for talented CRM experts to add to their ranks.  Likewise, anyone looking to run their own business more effectively could find the teachings of this course invaluable.  However ambitious your career goals may be, this Level 5 CRM Diploma could help you achieve them.

Who is this course for?

Oxford Home Study Centre specialises in flexible and affordable online training programs for career-focused candidates.  Our endorsed Level 5 CRM Diploma was created by a team of industry experts with the following applicants in mind:

  • Senior customer service and customer relations personnel
  • Anyone who works in sales, marketing or customer service
  • Senior managers, executives and key decisionmakers
  • Members of the workforce pursuing promotion to leadership level
  • Entrepreneurs and anybody considering new business establishment
  • Jobseekers looking to gain an edge over rival candidates

Enrolment is open 365 days a year, making now the perfect time to get started.  Sign up with Oxford Home Study Centre today, or call anytime to learn more about this endorsed Level 5 CRM Diploma.

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Frequently Asked Questions

Online customer service is a top priority for all eCommerce businesses and anyone who uses a website to represent their business.  Today’s consumer expects and demands only the highest-quality customer service when shopping online, or doing business with any company with an online presence.

The key to providing outstanding online customer service lies in showing customers the same priority you would in a conventional store or office. This means being courteous and available at all times, responding quickly to questions, treating every interaction as a priority and ensuring every customer leaves satisfied.

The term 'online customer service’ is used in reference to any service provided to help, support and advise customers via digital channels.  This extends to a wide variety of different types of customer support, including real-time live chat, email support, social media support, publishing FAQ pages and communicating via Skype.

A good customer service training course will always focus predominantly on the ‘Three Ps’ of excellent customer service - professionalism, patience and putting people first.  In addition, an effective customer service training course will emphasise the importance of both soft skills and hard skills to succeed in a customer service setting.

Choosing the best customer service course means first establishing your objectives and determining what you intend to get out of the course. We offer a wide variety of endorsed courses from entry-level awards to diploma-level customer service programs.  All of which are 100% self-paced for maximum flexibility.

All of our courses are delivered 100% online, with no classroom time or in-person meetings involved.  All course materials and assignments are delivered via our dynamic online learning platform, where you can access, download and print the materials for your course. On-demand tutor support is also available throughout your studies.

You will be provided with a free certificate of completion by e-mail, once you have successfully completed your course.  This certificate provides proof of your knowledge and skills, and could therefore be useful in supporting your CV.  Endorsed certificates and diplomas are available at an additional cost.

We offer a wide range of free online certificate programmes covering a variety of disciplines.  All of which are 100% free to take from anywhere in the world, complete with all course materials and study aids included as standard. Browse our free online certificate programmes online, or call anytime to learn more.