Full Course

£110

£275
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Course Includes:
  • ci Online Study Mode
  • ci 450 Hours
  • ci Study at your own Pace
  • ci Completion Certificate

Key Aspects of Course

  • icon Level 5 Diploma
  • icon Full Online Course
  • icon CPD Approved
  • icon Employer Approved
  • icon Fully Endorsed Course
  • icon 450 Hours Training
  • icon No Entry Requirements
  • icon Boost Your Resume
  • icon Own Pace Study
  • icon Premium Course Material
  • icon Completion Certificate
Special offer

£110

£275
paygroup

Online Negotiation Course

 

The Diploma in Negotiation Skills QLS Level 5 is designed to help learners become more confident and capable negotiators through an engaging and practical online programme. Learn how to become a more confident and capable negotiator with this exclusive online negotiation course. This is an endorsed negotiation certificate program at Level 5, providing an insightful introduction to the development of strategic negotiation skills. Discover how interpersonal communication skills and active listening skills hold the key to successful negotiations. Learn how to plan and prepare for important negotiations, build a persuasive personality and use assertiveness to your advantage. Enjoy the freedom to study in your own time and at a pace that suits your lifestyle, with no deadlines or time restrictions imposed. Start your Level 5 Negotiation Skills Diploma today, or contact the team at Oxford Home Study Centre to learn more.

 

Why Study Negotiation Skills?

 

Developing advanced negotiation skills is not only about getting where you want to be in your professional life. To become a master negotiator is to benefit in a variety of ways, both in the workplace and elsewhere. Confident and capable negotiators are able to influence outcomes in a way that benefits them personally, or the businesses they represent. They understand that negotiation is not about winning or losing, but about reaching mutually beneficial outcomes where both parties gain value. Confidence, self-assurance and strong communication skills are key to successful negotiations. Whether you aim to advance your career or simply strengthen your communication abilities, this Level 5 Negotiation Skills Diploma offers a valuable opportunity for development.

 

For learners looking to build stronger workplace capability, career-focused communication learning offers a practical route into Customer Service Courses Online, helping develop interpersonal and problem-solving skills used in negotiation and client-facing roles. You may also explore introductory communication training through Free Customer Service Courses, which provides a flexible way to build foundational communication confidence.

 

Those aiming to improve professional performance can benefit from professional customer service courses, designed to strengthen persuasion, conflict resolution, and client interaction skills. Alongside this, free skills-based customer service study options provide accessible learning, while online certificate courses within the Free Online Courses with Certificates hub offer structured and recognised pathways for ongoing development.

 

To support long-term career growth, learners may also explore specialist customer service programmes focused on advanced communication and negotiation strategies. In addition, beginner customer service courses help reinforce essential interpersonal skills, while free professional development courses offer continuous learning opportunities to enhance confidence and career progression.

Learning Outcomes
  • Advanced negotiation techniques
  • Influencing and persuasion skills
  • Building long-term negotiation relationships
  • Strategic planning for successful outcomes
  • Handling objections and conflicts
  • Foundations for an Online Negotiation Course
Who should learn
this course
  • Business professionals
  • Sales managers and representatives
  • Entrepreneurs and business owners
  • Project managers
  • HR professionals
  • Legal advisors and mediators
  • Procurement specialists
  • Individuals seeking leadership roles

SYLLABUS

Module 1

Module 1

The Characteristics of a Successful Negotiator

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Module 2

Module 2

Preparing for Negotiations

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Module 3

Module 3

The Negotiation Process

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Module 4

Module 4

Developing Persuasion & Influencing Skills

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Module 5

Module 5

Developing Communication Skills

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Module 6

Module 6

Developing Active Listening Skills

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Module 7

Module 7

Understanding Body Language

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Module 8

Module 8

Assertiveness and Self Confidence

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Module 9

Module 9

Anger Management

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Module 10

Module 10

Stress Management

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Module 11

Module 11

Negotiation Tactics for Closing a Better Deal

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Module 12

Module 12

Overcoming Sales Objections

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Future market Growth
70 Billion

Expected Customer Services market growth by the end of 2027

63% Growth

Increased in growth in different learning organizations

Career opportunities

Average Salary

£24k - £42k per Annum

Hiring Companies

  • Hiring Company Logo 1
  • Hiring Company Logo 2
  • Hiring Company Logo 3
Certifications

Certification — 100% Included
CPD Accredited PDF Certificate (Digital Certificate Included)
Endorsed QLS Certificate – PDF

No Hidden Fees — ever

Frequently Asked Questions (FAQs)

Our Customer Service online programmes are open-ended and self-paced, giving you full freedom to learn whenever it suits your lifestyle. You’re not restricted by deadlines or weekly schedules.

No. All learning materials, assignments, and tutor communication are delivered digitally. You can complete the full programme without visiting a classroom or training centre.

Your enrolment fee covers online resources, tutor support, and your course registration. Certificate upgrades are available as optional extras but are not automatically added.

Yes. A tutor specialising in customer service and communication will be available throughout your studies to answer questions, guide your learning, and review your assignments.

Yes. Our Customer Service Online Courses welcome learners from all countries, and the digital learning platform can be accessed globally.

New learners typically start with our entry-level modules, which introduce key ideas such as communication etiquette, dealing with customer concerns, and delivering professional service.

Not at all. A computer, laptop, or tablet with internet access is enough. All materials for our Online Customer Service Courses are available through our learning portal.

Yes. Every aspect of the course—from reading materials to assignments—is carried out online, so you can study from home or work without attending physical sessions.

Once you finish the programme, you can request either a QLS-endorsed certificate or a CPD Certificate issued by the CPD Standards Office, depending on your preference.

Completing a Customer Service course may lead to positions such as support desk assistant, client relations helper, reception staff, call-handling assistant, or service team member. With experience, supervisory and team-leading roles may become accessible.