|Course Level||Level 5|
|Endorsed By||Endorsed By ABC Awards and Certa Awards|
|Study Method||Online Learning|
|Course Duration||320 Hours Approx|
|Entry Requirements||No Entry Requirements|
Study online for advanced administrative assistant certification and explore a world of incredible career prospects! Oxford Home Study Centre is proud to offer this fully endorsed office assistant course, open for enrolment throughout the year with no entry requirements to fulfil. Our flexible administrative assistant courses are subject and no deadlines or time restrictions – enjoy the freedom to study at a pace and time that suit your lifestyle! This advanced Level 5 PA and Secretarial Skills Diploma provides an intensive introduction to the roles and responsibilities of high-level admin personnel. Take your communication skills, organisation skills, time management skills and presentation skills to the next level, building the confidence needed to pursue the career of your dreams! Get started on your Level 5 PA and Secretarial Skills Diploma today, or contact the admissions team at Oxford Home Study Centre for more information.
Why Study Personal Assistant and Secretarial Skills?
PA and secretarial skills are of universal relevance and value. Essentially, personal assistants and secretaries are elite admin personnel, who oversee dozens of interconnected responsibilities of high importance. Whether it’s organizing business events, making urging travel arrangements or preparing important presentations, no two days are ever the same for the professional PA. While some PAs and secretaries support the wider workforce within an organization, others work exclusively for one senior executive or business owner. To stand out from the crowd as a qualified, capable and responsible PA is to open the door to the most remarkable career opportunities worldwide. It’s an enjoyable and rewarding journey that starts with a single step – why not take yours right now?
Our exclusive distance learning programmes represent an affordable and accessible alternative to traditional administrative assistant classes. Study for an advanced Level 5 PA and Secretarial Skills Diploma in your own time and at your own pace, over a series of 12 engaging modules as detailed below:
Module 1 - The Job Functions of a PA / Secretary
The primary job functions and responsibilities of personal assistants and secretaries are presented in the first module, which also examines the relationship between the PA and their employer. Candidates consider the skills, knowledge and personal qualities of the effective PA, along with the role of the personal assistant in facilitating essential business processes.
Module 2 - Telephone Skills
An introduction to professional telephone manner follows in module two, in which candidates learn how to handle incoming and outgoing calls in an effective and efficient way. Additional topics covered include leaving effective voice messages, transferring calls, screening calls, dealing with high call volumes, handling challenging calls and taking messages when the intended recipient is unavailable.
Module 3 - Mail Services and Shipping
Module three explores the principles of effective mail and shipping processes, guiding candidates through the various different types of shipping and factors to consider when selecting appropriate forms of transportation. The importance of ensuring all consignments reach their destinations promptly and safely is also discussed.
Module 4 - Travel Arrangements
Candidates are then presented with a detailed breakdown of the process of making travel arrangements on behalf of others. This includes evaluating and selecting methods of transportation, reserving hotels domestically and internationally, communicating special requests and generally ensuring everything is in place prior to departure.
Module 5 - Organising Meetings
The art of effective meeting management is discussed in module five, in which candidates explore several common types of business meetings and related events. The key differences between smaller meetings and larger conferences are also discussed, along with the logistics of organizing more advanced events and how to work effectively as part of an event management team.
Module 6 - Time Management
Module six examines the benefits of effective time management, along with the potential consequences of procrastination. Candidates learn how to make better use of their time at work, create structured schedules to deal with everyday tasks more efficiently and proactively avoid timewasting and procrastination at all costs.
Module 7 – Keeping Accurate Records
The record keeping responsibilities of the PA or secretary are explored in module seven, which details the various types of records that must be kept and the importance of safe storage. The benefits of backing up important records on a regular basis are discussed, along with the potential advantages and disadvantages of digital copies compared to conventional hard copies.
Module 8 - Writing Business Letters
An introduction to professional letter writing skills follows in module eight, in which candidates are presented with a series of standard business letters and their respective functions. The importance of proofreading is discussed, along with page layout standards for important business communications and how to both begin and end business letters in an appropriate way.
Module 9 - Other Written Communication
Business communications are explored further in module nine, which brings additional written communications and email communications into discussion. The functions of internal memorandums are examined, along with letter reports, bibliographies and more.
Module 10 - Presentation Skills
Module 10 provides a detailed breakdown of the steps involved in planning a successful presentation. The use of visual aids to improve the effectiveness of a presentation are discussed, along with the various different types of presentation a PA may be expected to perform and the importance of getting every presentation off to a strong and engaging start.
Module 11 - Communication Skills
Learners are then presented with several reasons why it is essential for a professional PA or secretary to build advanced communication skills. The use of both verbal and nonverbal communication in the workplace is discussed, along with the importance of providing constructive feedback and the art of effective questioning in an interview setting.
Module 12 - Office Management & Supervision
Concluding the course, module 12 explores the primary duties and responsibilities of office managers and supervisory personnel. The potential advantages and disadvantages of virtual teams are discussed, along with the importance of ethical behaviour in the workplace and how to establish professional goals using the ‘SMART’ methodology.
Paying in Instalments: £640(interest FREE Instalments)
No of Instalments: 12
Each Instalment: £40
Pay in Full: (£100 Discount) £540
At the end of this course successful learners will receive a Certificate of Achievementfrom ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Oxford home study centre has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 5 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Oxford home study centre to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.