Office Management Course

This exclusive Level 4 Office Management Diploma provides an intensive introduction to the art of effective leadership in an office environment.  Course content is delivered over a series of eight insightful modules, each of which concludes with an online assessment for submission to your assigned tutor:

Module 1. Understanding Administrative Systems

The course begins with a detailed investigation of the contemporary business environment, discussing the functions and objectives of administrative systems.  Candidates study the characteristics of an effective administrative system, the potential consequences of ineffective admin and the primary roles and responsibilities of key office management personnel.

Module 2. Professional Documents    

A variety of important business documents are introduced and examined in the second module, in which candidates consider the structure and purpose of several formal letters and communications.  The importance of accuracy and appropriate tonality is discussed, along with helpful guidelines for more effective proofreading and the cornerstones of effective internal and external communications.

Module 3. Performance Management

Module three turns attention to performance management, outlining a series of helpful tools and techniques for boosting individual employee performance and wider team performance.  The benefits of a high-performing team are discussed, along with several common reasons for substandard team performance and the importance of motivation in a business environment.

Module 4. Meeting Management

Learners are then guided through the process of organizing and managing several different types of business meetings.  The importance of choosing an appropriate venue and time for any given meeting is discussed, along with how to combat common problems when organizing meetings and the cornerstones of an effective, engaging and worthwhile meeting.

Module 5. Team Management

The art of effective team management is discussed at length in module five, which examines the benefits and potential drawbacks of team-based work.  Potential barriers to effective team performance are presented and discussed, along with the role of the office manager in motivating and inspiring every member of the team to perform at their highest level.

Module 6. Change Management

An introduction to change management follows in module six, which focuses primarily on the inevitability of change and the potential benefits of change in a business environment.  The consequences of failing to adapt appropriately to change are also discussed, along with a detailed breakdown of the ‘change cycle’ and its component stages.

Module 7. Customer Relations

Module seven examines the direct relationship between customer relationship management and wider business performance.  The importance of building and maintaining strong customer relations is discussed, along with the concepts of ‘positive’ and ‘negative’ customers, how customer relations can impact a broader PR strategy and how to restore faith in dissatisfied or unhappy customers.

Module 8. Risk Management

Concluding the course, module eight provides an intensive introduction to the functions, objectives and logistics of risk management.  Candidates study each stage of the risk management and mitigation process in depth, while considering the potential consequences of substandard risk management, the components of an effective risk management strategy and the ‘Four Ts’ of risk management (Tolerate, Transfer, Treat, Terminate).

Explore various free courses on our website. You can even take a start with one of our free Administrative Skills courses today.

OHSC Certificate of Completion - Digital certificate

Digital certificate - Included.

Quality Licence Scheme Certificate of Completion - Hard copy certificate

Hard copy certificate - £85

Note: A nominal fee of £9.99 covers the delivery charge within the United Kingdom and a nominal fee of £19.99 covers the delivery charge outside the United Kingdom.

The satisfaction of stepping into a leadership position for the first time is beyond compare.  For some, the dream is to climb the corporate ladder to the highest management or leadership levels.  For others, it’s all about taking that first major step towards self-employment or business ownership.  However ambitious your goals may be, you’ll be a big a step closer to reaching them with an endorsed Level 4 Office Management Diploma on your CV. Entry-level leadership positions typically attach salaries in the region of £20,000 and up.

Who Should Take This Course?

At Oxford home Study Centre, our endorsed distance learning programmes are open to ambitious and enthusiastic candidates worldwide.  This exclusive Level 4 Office Management Diploma was designed by a team of experienced academics with the following applicants in mind.

• Candidates pursuing higher-level leadership positions
• Office managers and supervisors at all levels
• Members of the workforce pursuing promotion
• Entrepreneurs and prospective business owners
• Anyone interested in an office management career
• Jobseekers working on their CVs and career prospects

Wherever you see yourself in five years, you’ll be closer to achieving your goals than ever before with a Level 4 Office Management Diploma on your resume!  Sign up online, or contact a member of the team at Oxford Home Study Centre for more information.