|Course Level||Level 4|
|Endorsed By||Endorsed By ABC Awards and Certa Awards|
|Study Method||Online Learning|
|Course Duration||260 Hours Approx.|
|Entry Requirements||No Entry Requirements|
Enrol online for an advanced company secretary course with Oxford Home Study Centre – the web’s leading distance learning specialists! Our fully endorsed secretary training courses are open for enrolment right now, with no entry requirements to fulfil and no deadlines imposed. Study the functions and responsibilities of the professional PA, the importance of professional telephone manner and the art of writing effective business letters. Take your time management and communication skills to the next level, while building the confidence to take ownership of business event management, travel management and mail management. Enjoy the freedom to study in your own time and at your own pace, with the nurturing support of your own personally assigned tutor. Get started on your secretaryship and management studies today, or contact a member of the team at Oxford Home Study Centre for more information!
Why Study Personal Assistant and Secretarial Skills?
Personal assistants and secretaries perform the functions that keep businesses of all shapes and sizes running smoothly. From the smallest offices to the largest international organizations, effective admin plays a key role at the heart of every successful business. For the professional PA, the challenge lies in taking ownership of dozens of interconnected responsibilities – each contributing to the performance of the entire organization. Contrary to popular belief, secretarial personnel don’t simply file documents and answer incoming calls. Whether it’s making travel arrangements, organising meetings or penning important business letters, the PA plays a direct role in their employer’s most important affairs. Some PAs support just a single high-level executive, others work with more extensive teams across multiple departments. For those with the skills, knowledge and discipline needed to succeed, PA careers can be fulfilling and financially rewarding in equally high measures.
Sign up for this exclusive Level 4 PA and Secretarial Skills Diploma and gain exclusive access to our dynamic digital learning platform! Your personally assigned tutor will provide the support and consultancy you need to successfully complete the course, which is delivered over a series of nine insightful modules as follows:
Module 1 - The Job Functions of a PA / Secretary
The primary duties and responsibilities of the professional PA are explored in the first module, which also examines the relationship between the secretary and their employer. Along with the knowledge and skills needed to succeed as a PA, preferential personal traits and qualities for advanced administrative personnel are also discussed.
Module 2 - Telephone Skills
An introduction to advanced telephone skills follows in module two, in which candidates discuss the importance of a good telephone manner. Additional topics introduced include handling high call volumes, taking messages, redirecting calls, screening calls, dealing with challenging callers and more.
Module 3 - Mail Services and Shipping
Module three provides a detailed introduction to office mail and shipping responsibilities, in which candidates learn how to ensure every consignment reaches its intended destination in a safe and timely manner. A variety of postage and packaging considerations are also introduced, along with how to effectively handle domestic and international mail.
Module 4 - Travel Arrangements
The fourth module provides helpful tips and guidelines for making travel arrangements on behalf of others, incorporating the advantages and disadvantages of working with travel agents. Candidates learn how to select the most appropriate method of transportation, make hotel bookings, communicate special requirements and handle unexpected issues.
Module 5 - Organising Meetings
Several common types of business meetings and general business events are discussed in module five, in which candidates explore the event planning process from the perspective of a PA. Course content covers venue selection, allocating appropriate dates and times for events, issuing invitations, dealing with cancellations and more.
Module 6 - Time Management
Module six guides candidates through the process of creating a helpful ‘to-do’ list, while discussing the potential consequences of procrastination as a PA. Helpful tips and guidelines for improved time management are discussed, along with the role of an ‘action plan’ in a wider time management strategy and the negative effects of poor time management.
Module 7 - Keeping Accurate Records
The record keeping responsibilities of a PA or secretary are discussed in module seven, which explores the advantages and disadvantages of hard copies vs. digital documents. The importance of backing up important files on a regular basis is also discussed, along with an introduction to the Dewey decimal classification system and its benefits.
Module 8 - Writing Business Letters
The art of writing effective business letters is dissected and discussed in module eight, which introduces candidates to various types of written letters and email communications. The differences between personal and professional letters are discussed, along with how to effectively ‘sign off’ a business letter in an appropriate and professional manner.
Module 9 - Other Written Communication
Concluding the course, module nine brings a series of additional written communications into discussion, including internal memorandums and letter reports. The inclusion of a bibliography in key business communications is also discussed, along with the key differences between internal and external communications.
Paying in Instalments: £540(interest FREE Instalments)
No of Instalments: 12
Each Instalment: £36
Pay in Full: (£100 Discount) £440
At the end of this course successful learners will receive a Certificate of Achievementfrom ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Oxford home study centre has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Oxford home study centre to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
Career prospects for qualified and capable PAs and secretaries are limitless. Worldwide, small and large organizations spanning all sectors rely on talented administrative personnel to drive key daily operations. Effective admin lies at the heart of every successful business – those who play a lead role in admin management are considered invaluable human resources. Whether starting from scratch or looking to take an existing admin career to the next level, this exclusive Level 4 PA and Secretarial Skills Diploma is open for enrolment right now!