Company Secretary Course

Sign up for this exclusive Level 4 PA and Secretarial Skills Diploma and gain exclusive access to our dynamic digital learning platform!  Your personally assigned tutor will provide the support and consultancy you need to successfully complete the course, which is delivered over a series of nine insightful modules as follows:

Module 1 - The Job Functions of a PA / Secretary

The primary duties and responsibilities of the professional PA are explored in the first module, which also examines the relationship between the secretary and their employer.  Along with the knowledge and skills needed to succeed as a PA, preferential personal traits and qualities for advanced administrative personnel are also discussed.

Module 2 - Telephone Skills

An introduction to advanced telephone skills follows in module two, in which candidates discuss the importance of a good telephone manner.  Additional topics introduced include handling high call volumes, taking messages, redirecting calls, screening calls, dealing with challenging callers and more.

Module 3 - Mail Services and Shipping

Module three provides a detailed introduction to office mail and shipping responsibilities, in which candidates learn how to ensure every consignment reaches its intended destination in a safe and timely manner.  A variety of postage and packaging considerations are also introduced, along with how to effectively handle domestic and international mail.

Module 4 - Travel Arrangements

The fourth module provides helpful tips and guidelines for making travel arrangements on behalf of others, incorporating the advantages and disadvantages of working with travel agents.  Candidates learn how to select the most appropriate method of transportation, make hotel bookings, communicate special requirements and handle unexpected issues.

Module 5 - Organising Meetings

Several common types of business meetings and general business events are discussed in module five, in which candidates explore the event planning process from the perspective of a PA.  Course content covers venue selection, allocating appropriate dates and times for events, issuing invitations, dealing with cancellations and more.

Module 6 - Time Management

Module six guides candidates through the process of creating a helpful ‘to-do’ list, while discussing the potential consequences of procrastination as a PA.  Helpful tips and guidelines for improved time management are discussed, along with the role of an ‘action plan’ in a wider time management strategy and the negative effects of poor time management.

Module 7 - Keeping Accurate Records

The record keeping responsibilities of a PA or secretary are discussed in module seven, which explores the advantages and disadvantages of hard copies vs. digital documents.  The importance of backing up important files on a regular basis is also discussed, along with an introduction to the Dewey decimal classification system and its benefits.

Module 8 - Writing Business Letters

The art of writing effective business letters is dissected and discussed in module eight, which introduces candidates to various types of written letters and email communications.  The differences between personal and professional letters are discussed, along with how to effectively ‘sign off’ a business letter in an appropriate and professional manner.

Module 9 - Other Written Communication

Concluding the course, module nine brings a series of additional written communications into discussion, including internal memorandums and letter reports. The inclusion of a bibliography in key business communications is also discussed, along with the key differences between internal and external communications.

Explore various free courses on our website. You can even take a start with one of our Free Administrative Skills courses today.

OHSC Certificate of Completion - Digital certificate

Digital certificate - Included.

Quality Licence Scheme Certificate of Completion - Hard copy certificate

Hard copy certificate - £85

Note: A nominal fee of £9.99 covers the delivery charge within the United Kingdom and a nominal fee of £19.99 covers the delivery charge outside the United Kingdom.

Career prospects for qualified and capable PAs and secretaries are limitless. Worldwide, small and large organizations spanning all sectors rely on talented administrative personnel to drive key daily operations. Effective admin lies at the heart of every successful business – those who play a lead role in admin management are considered invaluable human resources. Whether starting from scratch or looking to take an existing admin career to the next level, this exclusive Level 4 PA and Secretarial Skills Diploma is open for enrolment right now!