|Course Level||Level 1|
|Awarding Body||ABC Awards|
|Study Method||Online Learning|
|Course Duration||80 hrs|
|Entry Requirements||There are no particular entry requirements|
In today’s business world, customer service is just as important as both product quality and value for money. Contemporary consumers are no longer willing to deal with brands, businesses and organisations that do not deliver the elite service standards now seen as the norm. Poor customer service has the potential to inflict irreparable damage on the reputation of any brand or business. At the opposite end of the scale, superior customer service can be the most crucial element of all in building a hugely successful enterprise.
This Customer Service Course from Oxford Home Study College guides you through a series of important lessons on becoming a better customer service provider. Whether already working in such a capacity or in the process of seeking work, you’ll gain invaluable knowledge and a much deeper understanding of both customer expectations and delivery of higher standards.
Over the course of three insightful units, you will investigate the most important elements of the customer service package, crucial strategies for understanding customer expectations, the importance of impeccable communication skills and how to deal with problematic customers.
Upon completion, you will have the opportunity to apply for an accredited and recognised ABC Awards certificate to enhance your CV and employment prospects.
This online Customer Service Training Course consists of the following three units:
In the opening course unit, candidates explore both the definition of customer service and the most important elements that make up the customer service package. Course content covers meeting customer expectations, developing a deeper understanding of primary target audiences and a breakdown of personal vision statements.
Course Unit 2 turns attention to communication skills, detailing the way in which quality communication can make the difference between substandard and superior customer service. Candidates explore a variety of useful telephonic techniques, strategies for effectively handling everyday requests and why empathy is of such value and importance.
Bringing the course to a close, Unit 3 shifts focus to challenging customers and dealing with difficult situations in a customer service environment. Key subtopics covered include the importance of controlled assertiveness, working with various different types of people, conflict-reduction strategies, problem solving skills and how to manage personal stress.
Paying in Instalments: £140 (Interest FREE Instalments)
No of Instalments: 12
Each Instalment: £10
Pay in Full: (£41 Discount) £99
At the end of this course successful learners will receive a Certificate of Achievementfrom ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Oxford home study centre has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 1 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Oxford home study centre to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.