Customer Service Course (Level 1)
Course Level Level 1
Awarding Body ABC Awards
Study Method Online Learning
Course Duration 80 hrs
Entry Requirements There are no particular entry requirements
Start Date Ongoing
Pay in Full
Get £ 41.00 Discount when you pay in full.
Discounted Fee: £ 99
you can pay Oxford Home Study using payatrader
Pay in Instalments
£ 20 Deposit & 12 payments of £ 10 / Month
Total Fee: £ 140
you can pay Oxford Home Study using payatrader

Customer Service Course

In today’s business world, customer service is just as important as both product quality and value for money.  Contemporary consumers are no longer willing to deal with brands, businesses and organisations that do not deliver the elite service standards now seen as the norm. Poor customer service has the potential to inflict irreparable damage on the reputation of any brand or business. At the opposite end of the scale, superior customer service can be the most crucial element of all in building a hugely successful enterprise. 

This Customer Service Course from Oxford Home Study College guides you through a series of important lessons on becoming a better customer service provider.  Whether already working in such a capacity or in the process of seeking work, you’ll gain invaluable knowledge and a much deeper understanding of both customer expectations and delivery of higher standards.

Over the course of three insightful units, you will investigate the most important elements of the customer service package, crucial strategies for understanding customer expectations, the importance of impeccable communication skills and how to deal with problematic customers.

Upon completion, you will have the opportunity to apply for an accredited and recognised ABC Awards certificate to enhance your CV and employment prospects.  

Course Content

This online Customer Service Training Course consists of the following three units:

Unit 1 – What is Customer Service?

In the opening course unit, candidates explore both the definition of customer service and the most important elements that make up the customer service package.  Course content covers meeting customer expectations, developing a deeper understanding of primary target audiences and a breakdown of personal vision statements.

Unit 2 – Communication Skills

Course Unit 2 turns attention to communication skills, detailing the way in which quality communication can make the difference between substandard and superior customer service.  Candidates explore a variety of useful telephonic techniques, strategies for effectively handling everyday requests and why empathy is of such value and importance.

Unit 3 – Dealing with Difficult Customers

Bringing the course to a close, Unit 3 shifts focus to challenging customers and dealing with difficult situations in a customer service environment. Key subtopics covered include the importance of controlled assertiveness, working with various different types of people, conflict-reduction strategies, problem solving skills and how to manage personal stress.

Payment Options

Paying in Instalments: £140 (Interest FREE Instalments)

Deposit: £20

No of Instalments: 12

Each Instalment: £10

Pay in Full: (£41 Discount) £99

Course Accreditation

At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of the course).

The course has been endorsed under the ABC Awards’ Quality Licence Scheme.  This means that Oxford Home Study College (OHSC) has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria.  The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future.  The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector.  To this end the learning outcomes of the course have been benchmarked at Level 1 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner. 

The course itself has been designed by OHSC to meet specific learners’ or employers’ requirements.   ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met.  A regular review of courses is carried out as part of the endorsement process.

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government.  They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF).  It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries.   As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards also offers over 600 Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.