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Certificate in Customer Services QLS Level 3
Course at QLS Level 3
Endorsement Endorsed by Quality Licence Scheme
Study Method Distance Learning
Course Duration 200 Recommended Study Hours
Entry Requirements No Entry Requirements
Start Date N/A
Pay in Full
Get £ 308 Discount when you pay in full.
Discounted Fee: £ 385.00 £ 77
you can pay Oxford Home Study using payatrader
Pay in Instalments
£ 25 Deposit & 12 payments of £ 7.00 / Month
Total Fee: £ 385 £ 109
you can pay Oxford Home Study using payatrader

OHSC

Customer Service Certificate Online

Irrespective of size or purpose, every contemporary business in the world relies on outstanding customer service provision.  With such ferocious competition spanning every modern sector, it is often customer commitment and reputation that determine a brand’s strength, position and long-term viability. Above and beyond any products or primary services, it is the way a business approaches and treats its valuable customers that will determine its success.  Unsurprisingly, business leaders are constantly on the lookout for those with outstanding-quality customer service skills, for whom potential career options are near-limitless.

This customer service certificate online, has been designed for those looking to take their own service skills to the next level and beyond.  Rather than simply focusing on the provision of quality service, this six-module course helps candidates better-understand how to identify, pre-empt and exceed customer expectations, every time.  Consumer audiences have never been more demanding with regard to the service standards expected – higher-level service skills have become business commodities worth their weight in gold.

Course content on this customer service certification online, begins with an overview of contemporary customer service, guiding candidates through the identification, confirmation and meeting of an audience’s needs.  How to build and maintain a culture of customer service excellence is also outlined, along with the provision of essential staff training and how to proactively approach challenging situations/customers. 

This customer service online course,  is delivered over six in-depth modules:

Module 1 – The Importance of Customer Service

The opening course module begins with an exploration of contemporary customer service from a modern business perspective.  Candidates investigate the true importance and value of customer service, along with the core elements of high-quality customer service and the way in which everyday service-provision contributes to overall business success.

Module 2 – Identifying Customer Needs

In the second module, candidates begin to build a better understanding of how to both identify and pre-empt the needs of customers.  The value of exceeding customer expectations is explored, along with a series of techniques and strategies for analysing and pinpointing the needs/expectations of any given target audience.

Module 3 – Developing Customer Service Strategies

Course content in Module 3 switches focus to customer service strategy development – essentially the creation of a customer-excellence-focused working culture.  How team members at various levels contribute to customer-excellence is explored, along with where mission statements and the overall vision of the business fit into the strategy.

Module 4 – Maintaining Service Excellence

The fourth course module guides candidates through a series of strategies and core considerations for maintaining service excellence consistently and permanently.  Along with an overview of ongoing coaching and team-support requirements, candidates learn how a successful customer service strategy can be put to use for marketing purposes.

Module 5 – Training for Customer Service

Training and development continue as the primary theme in Module 5, which introduces candidates to effective training strategies with customer-excellence as the primary focus.  Course content outlines a series of effective training methods/strategies, along with how to successfully and accurately identify and meet a team’s training requirements.

Unit 6 – Dealing with Difficult Customers

Bringing the course to a conclusion, Module 6 guides candidates through a series of common challenges and difficult situations in customer service settings.  Candidates explore a number of related subtopics, including customer value assessment strategies, customer behaviour analysis and how to bring difficult customers around for the benefit of the business.

Grab the opportunity to develop your customer service skills by studying from home. Take a start with free certificate courses. Free customer service course is a short course which is absolutely free to study.

Payment Option

Paying in Instalments: £385(Interest FREE Instalments)

Deposit: £85

No of Instalments: 12

Each Instalment: £25

Pay in Full: (£75 Discount) £310

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.


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Frequently Asked Questions

Online customer service is a top priority for all eCommerce businesses and anyone who uses a website to represent their business.  Today’s consumer expects and demands only the highest-quality customer service when shopping online, or doing business with any company with an online presence.

The key to providing outstanding online customer service lies in showing customers the same priority you would in a conventional store or office. This means being courteous and available at all times, responding quickly to questions, treating every interaction as a priority and ensuring every customer leaves satisfied.

The term 'online customer service’ is used in reference to any service provided to help, support and advise customers via digital channels.  This extends to a wide variety of different types of customer support, including real-time live chat, email support, social media support, publishing FAQ pages and communicating via Skype.

A good customer service training course will always focus predominantly on the ‘Three Ps’ of excellent customer service - professionalism, patience and putting people first.  In addition, an effective customer service training course will emphasise the importance of both soft skills and hard skills to succeed in a customer service setting.

Choosing the best customer service course means first establishing your objectives and determining what you intend to get out of the course. We offer a wide variety of endorsed courses from entry-level awards to diploma-level customer service programs.  All of which are 100% self-paced for maximum flexibility.

All of our courses are delivered 100% online, with no classroom time or in-person meetings involved.  All course materials and assignments are delivered via our dynamic online learning platform, where you can access, download and print the materials for your course. On-demand tutor support is also available throughout your studies.

You will be provided with a free certificate of completion by e-mail, once you have successfully completed your course.  This certificate provides proof of your knowledge and skills, and could therefore be useful in supporting your CV.  Endorsed certificates and diplomas are available at an additional cost.

We offer a wide range of free online certificate programmes covering a variety of disciplines.  All of which are 100% free to take from anywhere in the world, complete with all course materials and study aids included as standard. Browse our free online certificate programmes online, or call anytime to learn more.