Certificate in Customer Services

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Customer Service Certificate

Enrol online with Oxford Home Study Centre, for the chance to boost your CV with a free customer service certificate. Earn an endorsed Level 3 Customer Service Certificate online in your spare time, with no fixed study schedules or time restrictions. This exclusive customer service training programme covers a broad range of essential topics over five self-paced modules.  Learn how to create and implement a service excellence strategy, discover the diplomatic approach to handling complaints and study the art of developing a deeper understanding of customers’ wants and needs.  All study aids and learning resources are included as standard, accessible via our online learning platform from any connected device. Call anytime to learn more about our free customer service training (with certificate available upon completion for a small fee), or enrol online and get started today.

By the end of this course the learner will be able to:

  • Explore the classification of Customer Service
  • Evaluate the importance of Customer Feedback and Complaints.
  • Identify the Customer’s Expectations and needs
  • Explore various types of Customers
  • Identify key areas of focus for a customer service strategy.
  • Understand the steps involved in implementing a service-excellence strategy.
  • Recognise the importance of having an effective complaint management Process.

All free online certificate courses at Oxford Home Study Centre are 100% free of charge from start to finish.  There is no enrolment fee, all study aids are provided via our online learning platform and all of our courses are self-paced for total flexibility.

Our exclusive free courses provide the perfect opportunity to expand your knowledge, develop new skills and explore new professions.  Upon completion of your free online certificate course, you will have the option of claiming one of three different types of certificates for a small fee:

  1. An official Course Completion Certificate from Oxford Home Study Centre
  2. A CPD Accredited Certificate to boost your CPD profile
  3. An Endorsed Certificate issued by the Quality Licence Scheme

Each of these certificates could prove helpful in supporting future job applications, or helping you climb the career ladder with your current employer. All certificates are 100% optional upon successful completion of your course - available to purchase with your preferred postage option.

For more information on certificate costs, head over to our pricing page or contact a member of the team at Oxford Home Study Centre anytime.


This Free Certificate in Customer Services course covers the following modules:

Unit 1 - Customer Service: An Introduction

Unit 2 - Understanding Your Customers

Unit 3 - Creating a Customer Service Strategy

Unit 4 - Implementing a Service Excellence Strategy

Unit 5 - Handling Complaints



Enhance your skills with our highly informative courses.


Pass the assignments by getting the required marks.


Get certified and enhance the worth of your CV.



Once you get certified, employers have more trust in your capabilities. You can easily add the certification to your credentials and share it everywhere.

Becoming a certified professional gives the impression that you have better skills and you are committed to enhancing your skills. As a result, your chances of getting hired got increased.

Enhancing your understanding and knowledge is the key to get hired, achieve a higher position, and pursue a new career.



CPD Approved
Earn CPD points to enhance your profile
Employer approved
Boost your career prospects for free
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Study for a recognised award
100% free of charge
All study aids and learning materials included
Study at your own pace
No deadlines or time restrictions
Upskill at no cost
Dozens of free courses to choose from
Boost your CV
Endorsed certificates available upon request
Free courses with no limits
Take as many free courses as you like
Premium quality course materials
Included for free with every course
No cost, no commitment, no risk
Learn for FREE in your spare time

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Course Info

Course Level Certificate
Awarding Body OHSC
Study Method Online
Course Duration 200 hours
Entry Requirements Open to All
Start Date Ongoing