Customer Services (Short Course)

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Free Customer Service Course

Whether already working in the customer services role or interested in trying something entirely new, this free customer service course can help you take that next important step toward the career of your dreams.

This exclusive free customer service course has been crafted by leading academics, with career advancement in mind. Whether looking to further your current position or branch out into a new career area entirely, targeted study can make all the difference with our free customer service course.  And with no time restrictions or deadlines to worry about, you can fit your studies in around your current lifestyle and commitments. 

Customer Service Training for Employees

If you are looking for customer service training for your employees for free, you have come to the right place. OHSC provides free of charge online customer service training. Quality customer service is what separates successful brands from those that struggle to get by. Increasingly, consumers are choosing brands and businesses solely in accordance with customer service – above even product quality and low prices. To become proficient in high-level customer service is to become a priceless asset in the eyes of most businesses. Practical experience matters, but so too does laying the groundwork with focused, dedicated study. 

Oxford Home Study College is delighted to offer this entry-level free customer service course, completely free of charge. The certificate can however be purchased on a nominal fee.

We’ll provide you with all the course materials you’ll need to complete the course and no prior knowledge or experience is necessary to sign up. 

Over the course of five in-depth units, candidates explore the definition of customer service from a modern business perspective, along with effective strategies for evaluating the needs and expectations of customers.  Course content on Free Customer Service Courses also investigates customer complaints and feedback, the importance of ongoing staff training, how long-term customer relationships can benefit a business and additional related topics.

Enrol today online or by telephone for free customer service training with certificate of completion available for a small fee.

By the end of this course the learner will be able to:

  • Explore the classification of Customer Service
  • Evaluate the importance of Customer Feedback and Complaints.

All free online certificate courses at Oxford Home Study Centre are 100% free of charge from start to finish.  There is no enrolment fee, all study aids are provided via our online learning platform and all of our courses are self-paced for total flexibility.

Our exclusive free courses provide the perfect opportunity to expand your knowledge, develop new skills and explore new professions.  Upon completion of your free online certificate course, you will have the option of claiming one of three different types of certificates for a small fee:

  1. An official Course Completion Certificate from Oxford Home Study Centre
  2. A CPD Accredited Certificate to boost your CPD profile
  3. An Endorsed Certificate issued by the Quality Licence Scheme

Each of these certificates could prove helpful in supporting future job applications, or helping you climb the career ladder with your current employer. All certificates are 100% optional upon successful completion of your course - available to purchase with your preferred postage option.

For more information on certificate costs, head over to our pricing page or contact a member of the team at Oxford Home Study Centre anytime.


This Free Customer Service Course covers the following topics:

TOPIC 1:          What is Customer Service?

TOPIC 2:          Knowing your Customer’s Needs     

TOPIC 3:          The Importance of Customer Feedback and Complaints

TOPIC 4:          The Value of Training and Development in Customer Service       

TOPIC 5:          The Importance of Building Long-term Customer Relationships



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Becoming a certified professional gives the impression that you have better skills and you are committed to enhancing your skills. As a result, your chances of getting hired got increased.

Enhancing your understanding and knowledge is the key to get hired, achieve a higher position, and pursue a new career.



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Course Info

Course Level Short Course
Awarding Body OHSC
Study Method Online
Course Duration 20 Hours
Entry Requirements Open to All
Start Date Ongoing