The course begins by providing candidates with a detailed introduction to the functions and objectives of Six Sigma, along with the potential benefits and limitations of the methodology. The DMAIC project management approach (Define, Measure, Analyse, Improve, Control) is also discussed, along with key Six Sigma project management integration considerations and the different Six Sigma ‘belts’.

Module two brings a selection of important project improvement tools into discussion, along with their respective functions and applications. Examples of which include Cause and Effect Diagrams, Histograms, Flowcharts, Scatter Diagrams, Pareto Analysis, Check Sheets and Control Charts.

Candidates are then introduced to several popular methods for generating ideas, alongside a series of essential project management tools. Candidates discuss the concepts of minor and major nonconformance, quality audits, the nominal group technique, multi-voting, consensus-building and more.

A detailed breakdown of the project life cycle is presented in module four, which discusses each of its component stages - Initiation, Strategic Planning, Execution, Control and Closure. The importance of setting targets using the SMART methodology is discussed - Specific, Measurable, Accurate, Realistic and Time-Bound - along with project charters, project resource planning and project cost control.

Module five examines the value of striving for continuous improvement at all stages throughout the project life cycle. The DMAIC project management approach is brought back into discussion, along with essential tools and techniques for monitoring and analysing the performance of a project at various stages.

A crash-course introduction to project risk management follows in module six, which provides a detailed overview of each component stage in the risk management and mitigation process. Candidates learn how to identify, categorise, prioritise and control risk at a variety of levels, by creating and implementing an effective risk management framework.

Concluding the course, module seven discusses the extent to which customer satisfaction affects wider business performance. Candidates learn how to use the ServQual model to produce a customer satisfaction questionnaire, analyse the quality of customer feedback and manage customer relations using the RATER model: Reliability, Assurance, Tangibles, Empathy and Responsiveness.