Conflict Resolution Certificate Online

Course content on this conflict resolution online course, is delivered over four in-depth modules:

Module 1 – What Is Conflict?

The course begins by exploring the concept of conflict from a contemporary perspective, incorporating a discussion of the effects/potential consequences of conflict.  Course content also takes a proactive look at the potential benefits that can arise from confrontation, the importance of maintaining reciprocal relationships and the role conflict plays as a communication method that in its own right. 

Module 2 – Preventing Problems

The second module focuses on preventative measures as a means by which to limit or prevent conflicts from arising in the first place.  Course content provides candidates with an overview of the Three Fs of conflict resolution – Facts, Frequency and Frustrated Relationships - along with the importance of acknowledging harmful misconceptions and how empathy plays a critically important role.

Module 3 – Managing Anger

Course Module 3 discusses how effectively managing anger can enhance conflict resolution efforts, exploring how to proactively manage both personal anger and third-party anger.  Candidates discuss the causes and triggers of challenging human behaviour, how to cope with criticism and several highly-effective self-protection techniques.

Module 4 – Conflict Resolution Techniques

Bringing the course to a close, Module 4 provides candidates with a breakdown of helpful conflict-resolution techniques and associated theoretical teachings.  Additional subtopics covered include self-change theory, the core elements of the conflict-resolution model, stress management, controlling negativity and better-handling personal thought processes.

Payment Option

Paying in Instalments: £340(Interest FREE Instalments)

Deposit: £70

No of Instalments: 10

Each Instalment: £27

Pay in Full: (£60 Discount) £280

Course Endorsed

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.