|Course at QLS||Level 2|
|Endorsement||Endorsed by Quality Licence Scheme|
|Study Method||Distance Learning|
|Course Duration||125 Recommended Study Hours|
|Entry Requirements||No Entry Requirements|
Wherever opinions, priorities and personalities differ, conflict will be inevitable. When groups of people are brought together for any reason and for any period of time, occasional conflict is largely guaranteed. As it is unrealistic to avoid conflict entirely, the most proactive approach is to learn how to better-manage conflict where it arises. In business settings in particular, effective conflict management represents an extraordinarily valuable discipline of enormous interest to employers. It is only when working teams function cohesively that true business efficiency can be reached. As such, those who take charge of conflict-resolution play an important and direct role in facilitating overall business performance.
This conflict resolution certificate online, is ideally suited to those working in supervisory positions, or looking to enhance their career prospects. Along with exploring how to effectively manage challenging behaviour, candidates on online conflict resolution certificate, learn how to transform difficult situations into opportunities for growth and improvement. The value of preventing problems in the first place is discussed, along with an overview of essential anger-management techniques and how to identify/pursue mutually-beneficial resolutions.
Course content on this conflict resolution online course, is delivered over four in-depth modules:
Module 1 – What Is Conflict?
The course begins by exploring the concept of conflict from a contemporary perspective, incorporating a discussion of the effects/potential consequences of conflict. Course content also takes a proactive look at the potential benefits that can arise from confrontation, the importance of maintaining reciprocal relationships and the role conflict plays as a communication method that in its own right.
Module 2 – Preventing Problems
The second module focuses on preventative measures as a means by which to limit or prevent conflicts from arising in the first place. Course content provides candidates with an overview of the Three Fs of conflict resolution – Facts, Frequency and Frustrated Relationships - along with the importance of acknowledging harmful misconceptions and how empathy plays a critically important role.
Module 3 – Managing Anger
Course Module 3 discusses how effectively managing anger can enhance conflict resolution efforts, exploring how to proactively manage both personal anger and third-party anger. Candidates discuss the causes and triggers of challenging human behaviour, how to cope with criticism and several highly-effective self-protection techniques.
Module 4 – Conflict Resolution Techniques
Bringing the course to a close, Module 4 provides candidates with a breakdown of helpful conflict-resolution techniques and associated theoretical teachings. Additional subtopics covered include self-change theory, the core elements of the conflict-resolution model, stress management, controlling negativity and better-handling personal thought processes.
At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.