Study key concepts and expand your knowledge in key areas – from conflict resolution to crafting the ultimate customer experience. Perfect for those aiming to climb the ladder to management level, this customer management course not only enhances your resume, but also equips you with the leadership qualities for top-tier customer service roles. Step up your expertise and become the confident, capable customer support expert you know you can be.
How Will This Benefit You?
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Advanced Customer Service Skills: Develop advanced skills to provide unparalleled customer service in diverse settings.
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Strategic Customer Service: Learn to formulate and implement strategic customer service plans, contributing to organizational success.
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Effective Relationship Building: Acquire the expertise to build and maintain strong relationships with customers, ensuring long-term loyalty.
Assessment Methods:
Demonstrate your proficiency through various assessment methods designed to evaluate your understanding and application of advanced customer service management concepts.
How Will You Study?
Engage in a transformative learning experience with our online platform, allowing you to explore the intricate details of customer service management at your convenience.
Results and Diploma:
Upon successful completion, receive the prestigious Diploma in Customer Services Level 5, a testament to your advanced skills in customer service management.
Who Is This Course For?
This diploma is suitable for professionals in managerial or supervisory roles, individuals aspiring to enter customer service management, and anyone seeking to enhance their customer service expertise.
Mandatory Modules:
Module 1: Customer Service: An Introduction:
Investigate the foundational principles of customer service, establishing a solid understanding of its role in diverse industries.
Module 2: Strategies for Understanding Your Customers:
Explore advanced strategies to gain a nuanced understanding of diverse customer profiles, ensuring personalized service.
Module 3: The Customer-Focused Organization:
Examine the organizational aspects necessary to cultivate a customer-focused culture within your workplace.
Module 4: Creating Customer Service Strategy:
Master the art of crafting comprehensive customer service strategies aligned with organizational goals.
Module 5: Customer Services: Implementing a Service Excellence Strategy:
Learn to implement and sustain a service excellence strategy, enhancing overall customer satisfaction.
Module 6: Advanced Training & Development for Effective Customer Service:
Explore advanced training techniques to empower customer service teams, fostering continuous improvement.
Module 7: Building Strong Relationships with Customers:
Learn the skills to build and maintain strong, lasting relationships with customers, ensuring loyalty.
Optional Modules:
Module 8: CRM (Customer Relationship Management):
Gain expertise in utilizing Customer Relationship Management tools to enhance customer interactions and business efficiency.
Module 9: Telemarketing:
Explore the intricacies of telemarketing, mastering the art of effective communication and persuasion.
OHSC Certificate of Completion - Digital certificate
Digital certificate - Included.
EBMA Accredited Certificate of Completion - Hard copy certificate
Hard copy certificate - £95
Note: A nominal fee of £9.99 covers the delivery charge within the United Kingdom and a nominal fee of £19.99 covers the delivery charge outside the United Kingdom.
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