Customer Service Courses

Customer Service Courses

Discover what it takes to provide world-class customer service and take your career to the next level, with an affordable customer service courses from Oxford home Study College.

Defining Customer Service

Customer service can be defined as fulfilling every necessary requirement in order to ensure total customer satisfaction.  The customer experience begins the moment contact is made with the business by any means and via any platform.  Just in the same way in-person customer service can make or break the overall customer experience, so too can the service they are provided with online, by telephone, by e-mail and so on.

Above and beyond product quality and even value for money, consumers in growing numbers are showing preference to businesses with commitment to customer excellence.  As such, customer service quality can and does play a direct role in determining the success or otherwise of any given business.

Why is Customer Service an Important Subject?

Growing competition across every sector and industry is further intensifying the importance of high quality customer service.  No longer a concept that can be viewed as an afterthought, customer service must always be right at the core of a brand’s operational strategy.  If you do not uphold the highest customer service standards at all times, you risk a PR nightmare and put the future of your business on the line.

At the other end of the spectrum, those with a reputation for providing truly superior customer service become respected, trusted and successful industry leaders.  It is a complex and constant challenge to not only understand customers’ expectations, but exceed them every time.  And as every customer encountered will always be different, developing universal customer service strategies that ensure each customer is equally delighted can be a uniquely complicated task.

Our industry-leading customer service home study courses will help prime you for success in this crucially important field.

The Benefits of Studying Customer Service

Every brand and business that works or interacts with the public relies on strong customer service to remain relevant.  Customer service professionals have the potential to create, influence and adapt service strategies to strengthen a brand’s position in the market.

Just a small selection of the benefits of studying customer service include:

1 – Universal Relevance

Elite customer service skills can be put to use in largely any industry, sector or business that in any way deals with customers.  In terms of career prospects therefore, the possibilities really are endless.

2 – Soft Skills

There are certain soft skills and character traits which are just as essential as hard skills when it comes to customer service.  If you fit the bill in terms of personal qualities and characteristics, you are already halfway there.

3 - Ongoing Importance

Another reason to study customer service is that while some professions, talents and specialisms lose their value over time, customer service will always be of critical importance.  Regardless of how the world changes in decades to come, customer service will only become more important than it is today.

4 – Career Advancement

If you are already working in any customer service capacity whatsoever, a recognised distance learning qualification can help advance and enhance your career.

5 – Life Skills

In addition, to study customer service is to pick up an array of essential skills, talents and competencies that can be of enormous value in everyday life.

Scope of Studying Customer Service

Customer service skills must be practiced in a real life setting, in order for them to become fully honed and developed.  Nevertheless, there is a great deal of theory that must be studied by anyone wishing to take their customer service skills to a higher level.

Much of the process of delivering world-class customer service centres on being able to pre-empt and predict desires, expectations and behaviour.  It’s also critically important to master the art of defusing difficult situations, handling challenging individuals and remaining calm during times of crisis.

  • Salary – The customer service profession ranges from casual teenage store operative positions right up to senior customer service executives.  As such, salaries begin from around the £15,000 mark though can easily go beyond £100,000 in senior positions.
  • Working Life – The working life of the customer service representative is spent on the front-line of the business, dealing with customer queries, complaints and generally putting a face/voice to the brand.  Many customer service departments are open 24 hours a day and seven days a week – others operate standard office hours only.
  • Potential Employers – As already touched upon, every brand and business in the world that deals with customers will have its own contingency of customer service specialists.  There are literally millions of potential employers spanning every sector and industry.
  • Self-Employment – Experienced customer service executives will often work on a contractual basis, moving between businesses to assist with their strategies.  In a conventional sense however, self-employment is rare in the field of customer service.

Customer Service Courses at Oxford Home Study College

Oxford Home Study College is delighted to offer a wide range of online customer service courses, developed specifically with home study in mind.  With no deadlines or time restrictions to worry about, you are free to study in your own time and at your own pace for a recognised qualification.

Study the basics of the subject with our Level 2 Customer Service Course, or explore every important aspect from a contemporary corporate perspective with our Level 4 Customer Service Diploma.  We also offer a focused Level Three Call Centre Training Course for those looking to enhance and refine their telephone customer service skills. We also offer some free online courses you can find a free customer service course here. 

For more information on any of our customer service courses online or to discuss enrolment, get in touch with our admissions team today on + 44 01865 686162, or drop us a line at [email protected].