|Course Level||Level 3|
|Awarding Body||ABC AWARDS|
|Study Method||Distance Learning|
|Course Duration||200 Recommended Study Hours|
|Entry Requirements||No Entry Requirements|
One of the most important and powerful elements of the modern marketing mix, telemarketing plays a vital role in contemporary business. As one of very few approaches to marketing that involve brand representatives talking directly with clients and in real-time, the potential for effective telemarketing as a sales tool is near-infinite. What makes telemarketing all the more relevant from a 21st century perspective is the way in which almost every consumer now carries a mobile telephone at all times. For the first time in history, directly reaching out to any person at any time and with any message at all is 100% possible.
This online telemarketing course, offers the perfect foundation upon which to begin an exploration of high-level sales and marketing from a contemporary corporate perspective. Whether looking to advance an existing career or set out in a brand new direction, this concise yet comprehensive course covers all the skills, knowledge and industry insights required to take the next crucial step forward.
Course content on telemarketing courses, begins by providing candidates with a broad overview of verbal communication techniques in general, followed by an introduction to professional listening skills, script development and the essentials of pre-call planning. Ultimately, successful candidates benefit from the highly-valued skills and knowledge required to succeed as professionally-qualified telesales workers, or pursue supervisory positions.
This telemarketing course online, is delivered over five intensive modules:
Module 1 – Verbal Communication
In the opening course module, candidates are provided with a broad outline of verbal communication in general and its relevance in the modern marketing mix. Along with making the best possible first impression with inbound and outbound sales calls, course content explores each of the ‘Four Es’ of strong voice calling - Expressive, Enunciate, Engage, Energize.
Module2 – Exceptional Things About Telephone Sales
The following module focuses more closely on the core elements of effective telephone sales, along with what it is about telesales that holds so much power and potential from a modern business perspective. Candidates explore a series of techniques for building rapport, successfully negotiating with customers, remembering key names, building mutual positivity and more.
Module3 – Active Listening Skills
Course content in the third module brings the art of active listening into the equation, guiding candidates through the importance and value of ‘listening’ over ‘hearing’ during sales calls. Analytical listening skills are introduced and explored, along with how to determine the most appropriate questions to ask and when/how to ask them.
Module4 – Developing Your Script
Script development follows as the primary core focus of Module 4, incorporating an in-depth analysis of what makes an effective script, how to plan/pen a strong script and the importance of continually refining and modifying scripts to enhance effectiveness. Candidates also explore a range of strategies for increasing call efficiency.
Module5 – Pre-Call Planning
Bringing the course to a close, Module 5 introduces the concept of pre-call planning and outlines why it is of such importance to strategically plan an approach prior to making or receiving telesales calls. Along with learning how to handle objections and generate interest, candidates explore call-back and follow-up techniques and a series of key insights for maximising sale-closure rates.
At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).
The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means that OHSC has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.
The course itself has been designed by OHSC to meet specific learners’ or employers’ requirements. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.
ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards also offers over 600 Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
Q. How does Distance / Online Learning work?
All our courses offer the flexibility of learning. These are divided into units. After each course unit the student is required to complete and submit an assignment. Students work through each unit at your own pace. There are no deadlines for completing and submitting the assignments. Tutor marks the assignment and uploads the result on the portal. The student then moves on to the next unit and this way completes the course. All the submitted work is assessed by the awarding body at the moderation stage. Recognised Certificate is issued by the awarding body.
Q. When can I start the course?
You can start the course anytime. The enrolments are continued throughout the year.
Q. What is the enrolment process?
Enrolment process is very simple. After you have chosen the course you wish to take you can just fill in an online form and we will send you invoice for the course fee. On receipt of payment we will give you course access and your course tutor will contact you as well. You can even start right now by paying the course fee online.
Q. Can I take up the course if I am not in the UK?
Yes, you can. All our courses can be taken up and completed from anywhere around the world. If you are an international student you will enjoy the same support as any other student within the UK does.
Q. How long does it take to complete the course?
This entirely depends on you that how much time you dedicate to your studies and how fast you intend to complete the course. We have provided estimated study hours for each course on the course page. You can plan your study according to your own schedule.
Q. Will I get tutor support?
Yes. all our courses come will one to one tutor support. This support is available for duration of the course. Once you will enrol on the course you will be allocated an experience tutor who will guide you throughout the course. The tutor will mark your assignments and will provide you feedback on your submitted work. You can contact your tutor through email.
Q. Can I retake the assignment if I fail it once?
Yes, In that case your tutor will ask you to resubmit your assignment and will highlight the areas where you need improvement.
Q. Is there any deadline for submitting the assignments?
No, there are no deadlines for the submission of assignments. Students work at their own pace and plan their study according to their own schedule. However you will submit one assignment at a time so that the tutor can mark one and can give you feedback. Following which you can move on to your next unit and assignment.
Q. Do I need to sit an exam at the end?
All our courses are assignment based. Your submitted work is assessed throughout the course. There is no final exam at the end.
Q. Do I need to purchase any text books?
College provides comprehensive course materials containing all the relevant information you require to complete the course. All this is all included in the course fee. However we encourage our students to undertake additional study on the topics. For further help we have provided additional supporting material on the portal. There are also useful links relevant to the course you are studying.
Q. English is not my first language can I still complete the course?
All our courses have been specially written for home study keeping in mind that our students come from all parts of the world and English is not the first language for most of them. Our course materials are written in easy to understand English. If you have basic English skills you can easily complete the course.
Q. What are the entry requirements?
There are no specific entry requirements for most of our courses. All you need to have is the motivation and commitment for completing the course.