|Course Level||Level 4|
|Awarding Body||ABC AWARDS|
|Study Method||Distance Learning|
|Course Duration||260 Recommended Study Hours|
|Entry Requirements||No Entry Requirements|
One of the most dependable and dynamic of all contemporary industries, the global hospitality sector is packed with extraordinarily rewarding career prospects. Even during times of domestic and international economic turbulence, the hospitality sector in general remains incredibly strong. Demand for both leisure and business travel services has never been higher and continues to accelerate at record-pace each and every year. On the whole, the hospitality industry is widely considered to be one of the most stable, secure and supremely rewarding contemporary sectors.
This hotel management course online, provides a concise yet comprehensive introduction to the extraordinary global hospitality trade. Delivered over 10 intensive modules, candidates are guided through the industry-specific skills, knowledge, personal attributes and talents required to succeed in hotel management. Along with an overview of the contemporary hospitality industry, candidates are introduced to each of the most important departments within the modern hotel and the respective roles they play. Course content of this hotel management online course, covers front and back office operations, housekeeping, human resource management, marketing and the management of food and beverage operations. Candidates also explore essential hotel accountancy, along with quality control theory and the importance of customer service excellence.
Successful candidates will find themselves in a privileged position with the opportunity to begin or advance exciting and rewarding careers in hotel management. Professionally-qualified and competent candidates are constantly being sought by hospitality brands and businesses from all over the world, though many choose to set up and manage their own hospitality businesses. On the whole, this uniquely secure and attractive modern industry comprehensively opens up to those with the required skills, knowledge and determination to succeed.
This diploma in hotel management distance learning, is delivered over 10 modules:
Module 1 - Introduction to Hotel Management
The introductory course module provides candidates with a broad overview of the contemporary hospitality industry, along with an exploration of the recent history of hotel management and hospitality in general. Module 1 introduces a variety of different hotel and accommodation types, key hotel management systems and common hotel organisational structures.
Module 2 - Managing Front Office Operations
The management of front office operations is explored in-depth in the second module, which guides candidates through a series of core concepts including modern reservation systems, managing and coordinating front and back offices, effective supervision of team members and how to analyse and manage operational yields.
Module 3 - Housekeeping, Engineering & Security
Course content in Module 3 introduces candidates to security, engineering and housekeeping departments – the role of each within the contemporary hotel is outlined and explored in-depth. Subtopics covered include a variety of essential maintenance duties, housekeeping department responsibilities and the creation of emergency communication plans.
Module 4 -Recruitment and Selection
The fourth course module takes a closer look at human resources, guiding candidates through the recruitment and selection processes along with task-assignment and delegation. How hotels benefit from flexible employees is also discussed, along with how to create appropriate job descriptions, mining candidates for key information and ensuring only the very best people for the job are hired.
Module 5 - Training and Development
Human resource management continues as the central theme in Module 5, focusing on effective methods for assessing the training needs of hotel team members, how to go about developing efficient training plans and their subsequent implementation. How to effectively analyse/evaluate training plans and strategies is also discussed.
Module 6 - Quality Management
Management of superior quality standards represents the primary core focus of the sixth module, in which candidates investigate the importance of quality control and a series of
industry quality standards/awards. Hotel inspections are also dissected in-depth, along with an overview of important regulatory requirements with regard to service quality.
Module 7 - Marketing and Advertising
Advertising and marketing from the perspective of the contemporary hotel manager enter the discussion in Module 7. Candidates develop an understanding of how to view the hotel as a product to be marketed to a specific target audience, along with how to identify and attract customers in accordance with fair and effective pricing structures.
Module 8 - Managing Food and Beverage Operations
Focus shifts to food and beverage operations management in the following module, introducing candidates to the roles and responsibilities of those both working in and managing F&B departments. Core subtopics covered include menu planning, restaurant design and layout, cost control and budgeting, beverage selection and provision, customer service and the use of computer technology in F&B operations.
Module 9 - Managing Interdepartmental Communications
The ninth course module explores the challenge of making sure each hotel department works with every other department to produce one fluid and efficient business entity. Candidates are introduced to a range of interdepartmental communications management strategies and techniques, along with the potential consequences of communication breakdowns.
Module 10 - Accounting in Hospitality
Concluding the course, Module 10 provides a broad overview of hospitality accounting basics, guiding candidates through a series of contemporary hotel accounts types, accounting methods and options, the role business accountancy plays in the modern hotel industry and an outline of key hotel folios.
At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).
The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means that OHSC has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.
The course itself has been designed by OHSC to meet specific learners’ or employers’ requirements. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.
ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards also offers over 600 Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.