|Course Level||Level 3|
|Awarding Body||ABC AWARDS|
|Study Method||Distance Learning|
|Course Duration||200 Recommended Study Hours|
|Entry Requirements||No Entry Requirements|
The global hospitality industry represents a uniquely attractive, rewarding and secure career prospect. Discover what it takes to make it as a professional hotel manager and explore an extraordinary international sector. All over the world, business owners and property owners alike are constantly seeking professionally-competent individuals to supervise and run their establishments. Even during times of economic instability, the hospitality industry – accommodation provision in particular – remains robust and reliable.
This Hospitality Course Online, offers a comprehensive introduction to this dynamic and diverse business sector. The course is designed for those with a strong interest in hospitality management, though no specific experience. A series of six detailed modules gradually introduce every important skill, trait and insight required to begin or advance an exciting career.
Course content on this online hospitality certificate, begins by providing candidates with a broad overview of the hospitality industry as a whole, before outlining guest expectations and different types of accommodation. Each area of the hotel is investigated in-depth – reception operations, housekeeping, food and beverage management, maintenance and security. Candidates also investigate the basics of human resource management from a hospitality perspective, along with successful marketing strategies. Successful candidates will have the opportunity to pursue careers with established businesses, or go into business for themselves.
Hospitality certificate online, is delivered over six in-depth modules:
Module 1 – Introduction to Hotel Management
The introductory course module focuses on outlining the hospitality industry in general, with specific focus on hotel management. Along with exploring what exactly the hotel manager does, candidates are guided through each of the key contemporary hotel departments, a series of different accommodation types and the different types of guests seeking accommodation.
Module 2 – Managing Front Office Operations
The proficient management of front office duties takes precedence in Module 2. Course content introduces candidates to several contemporary reservation systems, the primary duties of the reception desk and how duties are divided between front and back offices. Effective organisational structures and management/supervisory duties are also outlined.
Module 3 – Housekeeping, Engineering and Security
An overview of essential housekeeping, engineering and security duties/responsibilities follows in the third course module. Along with exploring the management and provision of essential housekeeping duties, candidates are guided through several guest/building security issues, hotel maintenance and more.
Module 4 – Managing Food and Beverage Operations
Course content in Module 4 centres on the provision and management of food and beverage from the perspective of the modern hotel. Along with assessing the needs of guests and the current market in general, candidates explore basic restaurant layout and design, deployment of personnel, menu planning and more.
Module 5 – Human Resource Management
Building and maintaining the strongest possible teams represents the primary core focus of Module 5. Along with an introduction to the recruitment process, candidates are guided through a series of critical training and development teachings. How forward planning contributes to success and the enormous importance of flexibility among a hospitality team are also outlined.
Module 6 – Marketing and Advertising
Bringing the course to a close, the final module focuses on marketing and advertising. Essential subtopics covered include an overview of the marketing mix, workable hotel pricing strategies and how to identify a target audience. The module guides candidates through pre-empting customer demands/expectations and generally how to succeed in the hospitality industry.
At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).
The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means that OHSC has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.
The course itself has been designed by OHSC to meet specific learners’ or employers’ requirements. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.
ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards also offers over 600 Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.